Why Influence Mining is the Next Gold Rush | social crm | Social.
Convince & Convert
AUGUST 10, 2010
Combine that with location and mobile data, and you get real-time smart agents that tell you whom you should approach in a restaurant to buy a drink. Social media publicly exposes how broken a brand's existing customer service channels are. JF : Hyper-targeting. Billions and billions of dollars are spent on advertising.
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