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Why The Term “Social CRM” Is Just STUPID!

SocMed Sean

Social CRM. Does adding Twitter to your CRM process make it more social? SalesForce has really gone eyeballs-deep into the Social CRM space by recently purchasing Radian6 , the leading social monitoring tool on the market. ALL CRM IS SOCIAL. Buy them a cup of coffee.

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My 2012 Reading Challenge: 36 Books

Dave Fleet

Brandwashed: Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy (review coming soon). The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers ( here’s my review ). Content Rules ( here’s my review ).

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Announcing The Socialized Business Podcast

Justin Levy

Industry experts, Justin Levy and Michael Brito , lead the charge along with special guest, Jason Keath , by giving practical advice on how companies can create their own social business strategy that will push them well beyond their competition.

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5 Ways to Use Automated Internet Marketing Software in Managing Social CRM and Sales Leads

Koka Sexton

Businesses that embrace social customer relations management generate more traffic due to enhanced communication strategies. A good social crm helps businesses improve their customer engagement and interactions. A follow up is required to help influence the lead to make a buying decision. Create autoresponders.

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Flowtown – an Interesting Social Marketing Tool

Mindjumpers

Learn where your customers live on key social networks. Be empowered to go there to start the “conversation&# ; to focus your marketing on what your customers will LOVE to hear, learn, enjoy, and buy. Anyone out there with experience on this or other social CRM kinda tools like Jitterjam?

Tools 210
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The Nominees for Bees Awards 2011

Mindjumpers

At the show, some of the best examples of international social media marketing will be presented and awarded. The Bees Awards was created to grant recognition to the best Social Media communications and marketing practices. Best Social CRM. Best Marketing Within Social Games. Best Social Media Marketing Theory.

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Customer Service on Twitter: Top Brands Respond To Only 14% Of Tweets

The Realtime Report

Looking at the results reveals some major pointers for social CRM: Listen for your brand’s name – with or without the @ symbol. The study looked at how long it took each brand to respond and the percent of total tweets that received a reply. ” Pay attention to who’s tweeting.

Brands 193