Convince & Convert

MARCH 28, 2012

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. Increased Loyalty - Gamification of customer service will drive engagement and brand loyalty. Listen here ). Oh… the thick irony.

CSR 127

CSR Airlines Loyalty Hashtag 127

Convince & Convert

NOVEMBER 2, 2015

It is important to consider a few key things when evaluating customer loyalty strategies. Retailers need to communicate with their customers, make the purchasing process for the consumer enjoyable, go above and beyond for the consumers, and finally, provide loyalty programs to keep them coming back for more. Loyalty is Key.

Retail 60

Retail Tips Loyalty Airlines 60

Ignite Social Media

AUGUST 10, 2017

With all the drama surrounding airlines these days, we have to give it to Delta. Life is better by the pool #poolside #aquaholic #takeadip #lapiscine #bronzing #summerholiday #vacationwardrobe #swimwear #swimsuitseason #onepiece #wrapfront #stripes #travel #letsgosomewhere #travelpost #stylepost #fashiondiaries #asseenonme #asos #asosswim.

Social Media 87

Social Media Airlines UGC Campaign 87

Twist Image

MAY 3, 2011

How many instances has there been when someone waiting for a plane is delayed, and they dump all over the airline in a moment of frustration? While in some instances the airline is at fault, more often than not it's an issue that has to do with weather or security (some of the many things that are beyond an airline's control).

Airlines 102

Airlines Twitter Social Graph Loyalty 102

Pixlee

APRIL 11, 2017

Branding is a daily commitment to building customer loyalty for the long term. Right on their website , you can read stories, view pictures, and watch videos from guests and hosts alike who share why they travel or why they welcome strangers into their home. Marketing is a push for a one-time conversion. It’s eye-opening, raw and real.

Brands 42

Brands Hotels Travel Airlines 42

Pixlee

APRIL 11, 2017

Branding is a daily commitment to building customer loyalty for the long term. Right on their website , you can read stories, view pictures, and watch videos from guests and hosts alike who share why they travel or why they welcome strangers into their home. Marketing is a push for a one-time conversion. It’s eye-opening, raw and real.

Brands 40

Brands Hotels Travel Airlines 40

Buffer Social

JULY 20, 2017

Businesses and organizations that are succeeding on social media now are the ones providing personalized social experiences to their fans such as KLM Royal Dutch Airlines, NASA, and Airbnb. A company that is at the forefront of this change is KLM Royal Dutch Airlines. Social media interactions increase customer loyalty.

Social Media 112

Social Media Engagement Brands Airlines 112

Hootsuite

JUNE 25, 2019

To promote the launch of its new direct flight from Tampa to Frankfurt, German airline Lufthansa ran a two-week #Hausguest social media campaign. Based on the post’s comments, the airline scored somewhere near 650 followers out of the promotion. Tag a friend. View this post on Instagram. Good luck/ Bonne chance!

Examples 111

Examples Social Media Instagram Hashtag 111

Sprout Social

JULY 18, 2023

New generations of consumers choose social as their communication channel of choice, and turn to their favorite networks to plan everything from their next restaurant reservation to a complete travel itinerary. Tabbey describes standing out in the “slopes of sameness” a challenge a lot of travel-based hospitality companies face.

Social Media 98

Social Media Brands Hotels Loyalty 98

Waxing UnLyrical

AUGUST 15, 2019

It’s estimated that around 50% of businesses which are active on Instagram leverage Stories to facilitate brand recognition, brand awareness, customer engagement, and brand loyalty. 23% are taken to another social platform (thus further increasing engagement and brand loyalty). 5% are taken to a campaign page. Bottom Line.

Instagram 157

Instagram Airlines Loyalty Marketing 157

Jason Yormark

JANUARY 9, 2013

I also like the smaller, thinner form factor which is great for traveling. They have a great loyalty program, and I combined that with their Hyatt Visa and have found myself earning a ton of free rooms, upgrades and perks. American Airlines/United Airlines – Luckily for me, I typically can avoid these chains, but they both suck.

Products 200

Products Airlines iPad Brands 200

Keyhole.co

OCTOBER 21, 2023

Brand custodians: Protect your brand’s reputation and foster enduring brand loyalty. Showcase great experiences to honor client loyalty and happiness. Social media reach and engagement metrics Metrics for reach and engagement offer information on audience interactions and the distance that your content travels.

Social Media 52

Social Media Sentiment Reputation Analysis 52

Convince & Convert

AUGUST 10, 2010

Personally, I had a problem with an airline recently. link] Gloria Justice You're reminding me about a time when my only connection with social media was to strongly advise my children NOT (under ANY circumstances) to say anything that could in any way reveal their true identity when traveling internet circles.

Social CRM 134

Social CRM Influencer Klout Social Media 134

Viper Chill

AUGUST 28, 2012

It started as the incredibly true adventures of myself and my husband travelling the canals and bringing up two very young children. But the end-goal shouldn’t just be loyalty. I’ve started my own business doing a little business blogging to promote UK narrowboat businesses (!) – Narrowboat Wife.

Adsense 77

Adsense How To Forums Sites 77

Sprout Social

APRIL 6, 2023

In the case of an airline, between departures, arrivals, potential seating upgrades and a myriad of places to purchase tickets from, there is an almost infinite number of combinations for customer interactions. This example looks at a fictional restaurant which needs to communicate things like store hours, specials and loyalty programs.

Marketing 82

Marketing Airlines Conversation Team 82