Remove 2020 Remove Collaboration Remove Reputation Remove Sentiment
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29 Best Social Listening Tools To Stay Ahead Of Competition

Keyhole.co

Here’s a full roundup of the top social listening tools for marketers and agencies, updated for 2020: 1. Using social listening, you can conduct in-depth sentiment analysis and understand how your audience feels about your brand, certain features, or if there’s anything noteworthy.

Tools 84
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5 successful crisis communication examples brands can learn from

Sprout Social

For businesses embroiled in scandal, recovery can take time; 30% of board members say their companies’ reputations rebounded in less than a year after a brand crisis, while 16% said the recovery took four years or more. We’ve all seen the headlines about brand scandals and businesses’ attempts to reclaim their reputations.

Examples 111
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How brands can build inclusive campaigns year-round

Sprout Social

The marketing and advertising industry hasn’t always had the best reputation for inclusive campaigns. In 2020, they partnered with civil rights activist, Colin Kaepernick, for the release of their Change The Whirled flavor. — Foot Locker (@footlocker) June 24, 2020. — Pinterest (@Pinterest) August 11, 2020.

Campaign 112
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6 steps to create an org-wide social listening strategy

Sprout Social

While your brand’s social media team will most likely drive your organization’s listening efforts in a tool like Sprout Social, building a listening strategy that works org-wide requires collaboration. Reputation management. — G2 (@G2dotcom) February 3, 2020. Improve sentiment around customer service. Performance.

Strategy 118
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4 ways to advance your agency with your social media strategy

Sprout Social

A brand’s reputation oftentimes stems from the reputation of its social media, so a sparse profile doesn’t inspire a lot of confidence. more likely to be considered reputable. Analyze the sentiment surrounding your agency. Track conversations surrounding your competitors and collaborators.

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Battling burnout as a social media manager

Sprout Social

They are key players in managing their company’s reputation, deploying customer service, acquiring customers, spotting trends and navigating breaking news. . By all accounts, social media professionals have demanding roles that require critical, creative thinking, organization and collaboration across teams. Grab a refreshment ??

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Paid, owned and earned media: What they are and where social fits into the mix

Sprout Social

Many brands realized this throughout 2020, including the NAACP. Collaborating with someone who shares your brand values can get your business in front of new eyes through a friendly face. The goal of earned media is to ensure sentiment around your brand is positive. Sentiment data. Social and owned media. Hashtag growth.