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9 social media trends to keep your eye on in 2012

Akamai Marketing

I’m putting my Carnack hat on and writing down the trends I see in social media for 2012. Social CRM: I predict in 2012, I think we’re going to see an increasing attempt to translate digital profiles back to a customer. 49% of people use their smart phones to do social networking.

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Why Influence Mining is the Next Gold Rush | social crm | Social.

Convince & Convert

TA : Most companies are looking for listening tools to do two things: show trends and anomalies; and show cause and effect. Combine that with location and mobile data, and you get real-time smart agents that tell you whom you should approach in a restaurant to buy a drink. That’s achievable for most small businesses.

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102 Compelling Social Media and Online Marketing Stats and Facts for 2012 (and 2013)

Webbiquity SMM

Today’s most effective marketers are optimizing content across channels, coordinating search and social marketing activities with traditional PR, and measuring their web presence and performance with sophistication. The first step to improving digital marketing results is to understand the emerging trends and best practices.

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How Social Media and Smartphones Breed a Petri Dish of Negativity

Convince & Convert

Why go through the emotional toil of calling someone out face-to-face when we can hide behind our avatars and mobile devices? This trend will not ebb. Jay is the founder of [link] and host of the Social Pros podcast. Hotel managers have told me that they are seeing more Trip Advisor reviews than front desk complaints.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

I believe Twitter will ultimately be the way that we interact with brands, and will power the social CRM movement. Tom Webster theorizes this may be due to Twitter’s functional similarity to text messaging, as several studies have shown Black Americans use the mobile Web at rates roughly double that to non-Hispanic Whites.

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The Eight Best Social CRM Tools

Webbiquity SMM

Social customer relationship management (CRM) was being written about as a distinct product category as far back as 2008, but market interest really began to take off the following year. How does social CRM differ from traditional CRM? 6) Base CRM. Market interest has remained fairly strong since then.

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10 Social Media Customer Service Templates for 2024

Hootsuite

These templates help streamline communication and ensure a consistent and efficient approach to addressing inquiries, comments, reviews, and other forms of engagement on social media. Why are social response templates so handy? Save time Social response templates save valuable time by giving you plug n’ play, ready-to-go responses.

Template 101