What is Conversational Commerce and Why Does it Matter for Brands?
Hootsuite
OCTOBER 27, 2022
Chatbots like Heyday can also answer all the FAQs coming in, saving your team valuable time and resources. A live chat app gives customers the option to message a real-live customer service agent. People use social messaging apps more like search engines. Source: The Messaging Apps Report, Business Insider.
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