Airlines Company Loyalty Resources 
Sprout Social
JANUARY 10, 2024
Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible.
Sprout Social
FEBRUARY 18, 2020
Responding to customers has been shown to lead to stronger brand loyalty among customers. Both can be extremely valuable to your brand in an individual way–to learn more about listening, check out our comprehensive resources for social media listening. Monitoring and listening do often partner up in a company’s social strategy.
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Hootsuite
SEPTEMBER 8, 2020
83% of people expect companies to respond to a social media question or complaint within a day. Social customer support increases customer confidence and loyalty. Half of people globally said that direct messaging a company makes them feel more connected to the brand. of them saying it’s their top choice.
Pixlee
JUNE 16, 2021
Even if your target audience is focused on local sales, people use ecommerce sites as a resource to research where they are going to shop, and 74% of consumers rely on social media to inform their purchasing decisions. — Plus, it can be beneficial for the long-term growth of your company.
Oktopost
SEPTEMBER 24, 2019
The companies that can ride out events like these are often able to do so because their past actions established a track record of dependability, responsibility, and ongoing improvement. Companies with a bad reputation may suffer losses of revenue and stock value for a long time after such events — just ask United Airlines or Wells Fargo.
Rebekah Radice
OCTOBER 19, 2015
Just as great customer service sets your company apart, so does transparency. KLM Airlines gets this. They’re building brand loyalty one comment at a time, allowing fans to become advocates, actively recommending the airline to other prospective customers. Want to become a valuable resource to your Facebook community?
Buffer Social
JULY 20, 2017
Businesses and organizations that are succeeding on social media now are the ones providing personalized social experiences to their fans such as KLM Royal Dutch Airlines, NASA, and Airbnb. A company that is at the forefront of this change is KLM Royal Dutch Airlines. Social media interactions increase customer loyalty.
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