Oktopost

MARCH 26, 2024

In a world where authenticity, transparency, and efficiency are not just valued but expected, direct communication between brands and their customers is the heartbeat of modern-day business. In parallel, when your customers feel heard, their satisfaction and loyalty increase, only fueling business growth.

B2B 62

B2B LinkedIn Authentication Loyalty 62

Keyhole.co

FEBRUARY 9, 2024

It’s a good idea to create a sense of community and build good relationships with your followers. The interactive nature of Live streams boosts engagement and can lead to an increase in customer loyalty too. It’s a personalized, authentic approach to connect with your audience and leave a lasting impression on them.

Strategy 52

Strategy Facebook Marketing Groups 52

Sprout Social

FEBRUARY 26, 2024

Each of these brands deliver A+ customer care , which translates to increased awareness, brand loyalty, positive sentiment and revenue. According to Sprout Social Listening data from January 13 to February 12, 2024, PNC Bank has a 64% positive sentiment rate, which is 8% and 12% higher than its two biggest competitors.

Report 66

Report Atlassian Brands Sentiment 66

Keyhole.co

FEBRUARY 20, 2024

From understanding audience sentiment towards specific campaigns to identifying potential influencers and engaging with their community, social listening on Instagram empowers brands to stay relevant, responsive, and connected in the dynamic world of social media. Well, now you can do this too.

Instagram 52

Instagram Sentiment Reputation Hashtag 52

Sprout Social

DECEMBER 19, 2023

Investing in your team today can drive acquisition, loyalty and growth tomorrow. Community manager What’s the difference between a community manager and a social media manager ? This is a creative role that is responsible for ideating, producing and editing platform-specific content that delights and engages online communities.

Social Media 105

Social Media Social Media Management Influencer Team 105

Buffer Social

DECEMBER 18, 2023

We have a strong support base of customers who love our products and, going into next year, I want to continue looking for ways to tap into their loyalty to help us drive growth, such as by launching an affiliate program. I have ideas for creating slightly snarkier, more authentic ads for those platforms, and am excited to see the results.

Social Media 104

Social Media Small Business Marketing Collaboration 104

Sprout Social

DECEMBER 20, 2023

Discover authentic and impactful creators to partner with, and use Tagger to manage your relationships, contracts, campaigns and more in one centralized platform. It can make or break a brand’s connection with customers, and their loyalty. The post 19 Hootsuite alternatives for your brand in 2024 appeared first on Sprout Social.

HootSuite 111

HootSuite Brands Price Collaboration 111

Sprout Social

DECEMBER 19, 2023

Leaders who don’t invest in solving some of these issues will be leaving money on the table and putting their customers’ loyalty up for grabs. Departmental and technological silos When it comes to ownership of customer care in 2024, only 8% of customer service teams plan to own this function exclusively.

How To 108

How To Survey Social Media Management Training 108

Sprout Social

SEPTEMBER 25, 2023

The importance of a customer service strategy A 5-step framework for developing a customer service strategy 2 real-world customer service strategy examples to inspire your approach 3 factors influencing customer service approaches in 2024 What is a customer service strategy? It’s a matter of building their trust.

Strategy 114

Strategy How To Team Reputation 114

Keyhole.co

FEBRUARY 26, 2024

Tabs Chocolate ditched the regular paid marketing efforts and focused on creating consumer trust through authentic content. This paid off, leading them to build a strong community around their niche. With 2,400 members, it built a close-knit community where users post content and hold discussions around the brand.

Social Media 59

Social Media Strategy UGC Influencer 59

Keyhole.co

DECEMBER 15, 2023

For example, “This Christmas, we’re teaming up with [Charity Name] to make a difference in our community. ” Why we love this: Influencer collaboration posts during Christmas offer the best of both worlds – festive joy and authentic experience. Join us in giving back and spreading holiday cheer!”

Social Media 52

Social Media Meme Collaboration Examples 52