Remove Communities Remove Engagement Remove iPhone Remove Social CRM
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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

February 11th, 2010 |Written By: Jay Baer | View Comments Tweet Guest post by Bob Dennis , freelance Web designer with experience in everything from audio production to social networking. After two-and-a-half years, iPhone app developers are getting fed up with Apple’s lengthy and often inconsistent approval process. Also, $0.30

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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. So with Americans already willfully engaging in casual gaming, doesn’t it make sense for brands to gamify their customer service call center experiences to leverage an activity customers clearly (and already) enjoy ?

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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. So with Americans already willfully engaging in casual gaming, doesn’t it make sense for brands to gamify their customer service call center experiences to leverage an activity customers clearly (and already) enjoy ?

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Is Your Social Strategy Proactive or Reactive | Social Media.

Convince & Convert

If you’re trying to retain customers, your social program is more about listening, problem resolution, and turning customers into advocates. Brand communities, contests, most social listening, and non-promotional tweeting fits into this category. – Is your social media program about asking, or answering?

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Get Your Social Media Story Straight | Blogging and Content.

Convince & Convert

It’s a good mix of coach-speak, highlights, community service footage, and cheerleader features. Although I don’t post very much at all these days, I still read the threads on Twolvescentral.com (Star Tribune kind of killed the boards) on my iPhone every day. So, I peeked at YouTube.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Brand Interaction is a Major Part of Life on Twitter In addition to following brands, Twitter users research and engage with companies. I believe Twitter will ultimately be the way that we interact with brands, and will power the social CRM movement. 42% learn about products and services via Twitter. 19% seek customer support.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

People who have educated, inspired, engaged, supported us. iPhone app for now , Blackberry on the way. I’m not sure whether Dale would be rolling over in his grave over the prospect of an iPhone app, but the app is incredibly content rich, and worth far more than 99 cents. All of us have influences. Alright, your turn.