Remove Brands Remove Facebook Remove Knowledge Base Remove Loyalty
article thumbnail

How to create a complaint management system to protect your brand reputation

Sprout Social

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. The higher the volume, the more overwhelming it can be for your team, but a complaint management system helps your brand respond and engage with unhappy customers at scale.

article thumbnail

Building Loyalty Beyond Reason

Twist Image

This combination of customer data captured at the business level and people self-identifying themselves in spaces like Facebook , Twitter , YouTube and Pinterest creates the perfect storm for brands to leverage the power of social commerce and the value of a strong loyalty program. Making The Loyalty Leap.

Loyalty 102
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Twitter's Supposed Lack of Loyalty: It's “too” easy

Bare Feet Studios

It’s not easy understanding how to be a brand on Twitter , though it is being done very well by some. However for business, it is more high impact regardless of whether you use it at all, as people are talking about your brand most likely and I think it’s valuable to be part of that. Especially business people.

Loyalty 57
article thumbnail

Omnichannel customer experience: exploring seamless customer journeys

Sprout Social

Identify key customer touchpoints : Track your key touchpoints to understand every interaction a customer has with your brand. Every positive experience fosters loyalty and encourages customers to become brand advocates. High customer retention and loyalty due to accurate segmentation and personalization.

Loyalty 122
article thumbnail

Ed Morita's Twitter Case Study at Social Media Club Hawaii

Bare Feet Studios

He tells us how he is using Twitter to build his personal brand, drive traffic into the restaurant, save his job, and spread the Aloha! at the Rotary Club of Honolulu Sunset May 28-30: Social Media Skills for Musicians: Twitter, Facebook, Blogging, & Podcasting at the N?

article thumbnail

San Diego Tweetup IN the Water

Bare Feet Studios

at the Rotary Club of Honolulu Sunset May 28-30: Social Media Skills for Musicians: Twitter, Facebook, Blogging, & Podcasting at the N? Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0

article thumbnail

Why you need a social media customer service plan

Sprout Social

There are self-service knowledge bases, AI-powered chatbots and messaging services designed to cater to different customers. As a brand, you’ve likely already worked on customer service in some form. In this guide, we’ll review several important components of setting up a social customer care program for your brand.