Sprout Social

JUNE 26, 2023

Identify key customer touchpoints : Track your key touchpoints to understand every interaction a customer has with your brand. Every positive experience fosters loyalty and encourages customers to become brand advocates. High customer retention and loyalty due to accurate segmentation and personalization.

Loyalty 121

Loyalty Retail Data Strategy 121

Bare Feet Studios

APRIL 8, 2009

He tells us how he is using Twitter to build his personal brand, drive traffic into the restaurant, save his job, and spread the Aloha! Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0

Case Study 44

Case Study Study Social Media Twitter 44

Oktopost

MAY 3, 2022

A 5% increase in customer retention can propel profits by a whopping 25% to 95% , meaning that this could be a game-changer for your finances and your brand image. Try offering knowledge base and customer education content, in which you inform and educate them while providing compelling ways to cross or upsell. Quick Links.

B2B 62

B2B Marketing Newsletter Patterns 62

Bare Feet Studios

APRIL 22, 2009

Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0

Press Release 40

Press Release Upcoming Viddler Conference 40

Sprout Social

JUNE 5, 2019

There are self-service knowledge bases, AI-powered chatbots and messaging services designed to cater to different customers. As a brand, you’ve likely already worked on customer service in some form. In this guide, we’ll review several important components of setting up a social customer care program for your brand.

Social Media 106

Social Media Loyalty ROI Report 106

Sprout Social

JUNE 24, 2020

Recent research highlights how many brands are dropping the ball when it comes to social responses. Here’s some fresh data based on the 2020 Sprout Social Index : 40% of consumers expect brands to respond within the first hour of reaching out on social media, while 79% expect a response in the first 24 hours.

Social Media 131

Social Media Real Estate Metrics Questions 131

Bare Feet Studios

JUNE 9, 2010

Twitter had earned that kind of loyalty – and squandered it in the face of new users and more rounds of funding. Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0 I’m NOT knocking success.

Upcoming 57

Upcoming Conference Social Graph Flickr 57

Bare Feet Studios

MAY 2, 2009

Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0 and Kelly Mitchell of Prudential. Now is a good time to sign up to receive new articles by email as soon as they are published or subscribe to our RSS feed.

Brands 40

Brands Upcoming Viddler Conference 40

Bare Feet Studios

SEPTEMBER 30, 2010

consumers move from problem recognition , to information seeking , to evaluating options and eventually to a sale (and to post-sale behaviors, loyalty , evangelism , etc.) Rescue Time to the Rescue Independent Hawaii Musician Kenneth Makuakane Thrives on Social Media Explore Our Topics Activism Aloha Audio Branding Gossip 2.0

Social Media 60

Social Media Upcoming Conference Viddler 60

Sprout Social

APRIL 6, 2023

While others are built for customer care and marketing-specific brands. Chatbot marketing also helps brands and customers engage more closely by: Sharing quick answers regarding discounts, or a product or service. Identify who your audience is, how they interact with your brand and how you are going to measure success.

Marketing 81

Marketing Airlines Conversation Team 81

Diva Marketing Blog

AUGUST 13, 2014

Russ, having been in the center of creating marketing plans for some of the largest consumer brands, you can appreciate that our tool boxes are overflowing with new tactics and strategies. How does a brand, any brand, ensure that its marketing is relevant and adds value for the customer? What do you feel is AMAs North Star?

Marketing 111

Marketing Film Compete Training 111

Diva Marketing Blog

AUGUST 13, 2014

Russ, having been in the center of creating marketing plans for some of the largest consumer brands, you can appreciate that our tool boxes are overflowing with new tactics and strategies. How does a brand, any brand, ensure that its marketing is relevant and adds value for the customer? What do you feel is AMA’s North Star?

Marketing 40

Marketing Film Compete Training 40