10 Steps to Build Your Social Customer Care Strategy
Social Media Strategies Summit
SEPTEMBER 22, 2023
Customer care isn’t just a way to keep existing customers happy. Used wisely, it can be one of your most valuable sales and marketing channels, with research revealing that: 79% of Americans trust a brand more if it delivers an excellent customer service experience 52% of Americans will pay more if they know they will receive excellent customer service Part of delivering superb service is about leveraging the right communications channels.