Convince & Convert

SEPTEMBER 10, 2015

From hidden listings to unique brand extensions and gaming experiences, learn how these five companies embraced the element of surprise and delivered unexpected content to delight their customers. In a time when brands are constantly upping the innovation ante, the element of surprise goes a long way in delighting customers.

Brands 60

Brands Content Transportation LinkedIn 60

Twist Image

JANUARY 31, 2014

There''s a class war brewing in the Bay Area (and even Tom Perkins has agreed Kristallnacht might not have been the best choice of words ). The FCC still has a trick up its sleeve, though: reclassify Internet service providers as common carriers, the way they treat phone companies. It transported me back in time to my early teens.

Net Neutrality 60

Net Neutrality Yahoo Transportation Google 60

Koka Sexton

FEBRUARY 6, 2009

Classes at MIT If you’ve ever wanted to know what it feels like to get a first class nerd education but never had the money or the grades, MIT offers a majority of its curriculum (graduate and undergraduate) online free of charge. Computer Classes Technology changes so fast these days it can be hard to keep up. Leave a comment!

Sample 104

Sample Samples Class WordPress 104

Social Media Strategery

OCTOBER 19, 2008

I’ll be giving a presentation followed by a panel discussion on how social media is changing public transportation. california , cta , public transportation , social media , transit , transportation , Twitter This post was written by: sradick - who has written 82 posts on Social Media Strategery. Mobilizing Generation 2.0

Gov 2.0 69

Gov 2.0 Organization Social Media Transportation 69

Koka Sexton

FEBRUARY 6, 2009

Classes at MIT If you’ve ever wanted to know what it feels like to get a first class nerd education but never had the money or the grades, MIT offers a majority of its curriculum (graduate and undergraduate) online free of charge. Computer Classes Technology changes so fast these days it can be hard to keep up. Leave a comment!

Sample 86

Sample Samples Class WordPress 86

Bare Feet Studios

JULY 2, 2008

One influential traveler can direct an entire company to stop using your airline. Higher Tech Options Develop hand-held computers (like Apple and Hertz use) to print out vouchers so a mobile agent could be in line processing the simpler cases. Dear companies, at some point you’ve got to stop cutting back on people.

Airlines 40

Airlines Marketing Travel Hotels 40

Sprout Social

JULY 12, 2023

They help you build world-class customer care by tracking and unifying messages from different channels, creating workflow transparency, reducing support times and pinpointing key insights about what customers want—or don’t—from your brand. Plus, you’ll see examples of how other companies are using it to elevate their customer service.

Sentiment 91

Sentiment How To Analysis Team 91