Sprout Social

MARCH 8, 2019

Reality check: there’s more to listening than just the “usual suspects” such as Facebook and Twitter. When we talk about online social listening, we’re referring to social sites beyond “the big five” (Facebook, Twitter, Instagram, LinkedIn and Pinterest). What is online social listening? And with that, we wrap up our guide!

Reddit 97

Reddit Tumblr YouTube Review 97

Sprout Social

MARCH 27, 2024

It involves actively tracking reviews on websites like Google, Yelp and TripAdvisor, as well as social media channels like Facebook, Instagram and X (formerly known as Twitter). Builds customer loyalty Engaging with customer feedback shows you value their opinions. This transparency manages expectations and allows customers to plan.

Review 78

Review Brands Sentiment Reputation 78

Sprout Social

FEBRUARY 21, 2024

What is a Net Promoter Score Net Promoter Score measures customer loyalty by gauging whether or not a customer would refer your business to a friend or colleague. It measures the overall sentiment that a customer feels towards your brand, rather than focusing on a specific purchase.

Survey 82

Survey Loyalty Data Aggregator 82

Sprout Social

DECEMBER 15, 2022

Relationships drive brand loyalty , and brand loyalty is what keeps your business growing. They see your business as one entity, and it’s easy to message that entity on Facebook. By showing you care about the things your audience cares about, you inspire brand loyalty and trust.

Loyalty 93

Loyalty Team Aggregator Data 93

Sprout Social

JANUARY 30, 2023

Mastering a 1:1 feel, even when you’re operating 1:many, is crucial for customer loyalty. Social listening tools like Sprout’s can help you aggregate the voice of your customer so you can make crowd-pleasing decisions and bring the best possible product to your customers. In economic times like these, that’s not a chance worth taking.

Examples 108

Examples Brands How To Aggregator 108

Convince & Convert

JULY 27, 2012

I picked up a nasty cold when I was gone for last Monday’s show unfortunately, but I’m pressing through with the help of a crowdsourced regiment from Facebook. ” I got like 22 replies and sent my wife to the pharmacy with the printed out Facebook comments. Most sentiment analysis is sort of binary.

Airlines 115

Airlines Sentiment Hotels ROI 115

Techipedia: Tamar Weinberg

JULY 8, 2008

By that I mean not only the social voting sites like Digg, Reddit, etc, but also on the social networks (Facebook, MySpace, etc), social communication tools (Twitter, Pownce, Seesmic, etc.), Most importantly, they must connect participation to brand resonance, customer loyalty and also the ever prominent “bottom line.&#

Social Media 163

Social Media Marketing Consultant Communities 163

Hootsuite

MARCH 31, 2020

The AMA concept began on Reddit, but AMAs are now popping up in other social settings, like webinars, Facebook Live, or Instagram Stories. Learn more: How the Facebook Algorithm Works. Learn more : The Beginner’s Guide to Facebook Analytics. Learn more: The Facebook Boost Post Button: How to Use it and Get Results.

List 145

List Social Media HootSuite URL 145

Sprout Social

SEPTEMBER 19, 2023

Sprout Social’s social listening solution uses AI technology to calculate the overall sentiment of your brand, product or CX, and reveal audience insights from social conversations. What you see on Facebook is not what you see on TikTok. Loyalty comes from having positive interactions with your brand, and forging an emotional tie.”

Marketing 117

Marketing ROI Data Campaign 117