10 Tips for Navigating Negativity on Social Media
Social Media Strategies Summit
FEBRUARY 27, 2024
Unfortunately, negative comments are a fact of life for any brand with a social media presence because you can’t please everyone all the time. But, because we’re naturally optimistic people, we prefer to see it as an opportunity: handle those comments effectively, and your audience could even end up liking you more. In fact, 83% of customers say they feel more loyal to brands that respond to and resolve their complaints.
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