Techipedia: Tamar Weinberg
DECEMBER 31, 2009
GetSatisfaction The best way to offer your clients the best customer service is by also allowing them the ability to resolve the issues themselves and share their questions and answers with anyone, even if that person is not a client. Jon [link] Reply Tamar Weinberg January 12, 2010 at 10:53 am Jean-Hughes, I definitely need to try CoTweet.
Convince & Convert
FEBRUARY 22, 2011
New research from ExactTarget and CoTweet (clients) called “The Social Break-up&# studied why consumers turn their backs on social and email connections with brands. This uncertainly about what Facebook is for, and the consequences of “like&# are an issue. Those are just the operational challenges.
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Jeff Esposito
JUNE 13, 2011
Tools like CoTweet, Hootsuite and Tweetstats allow you to measure these things. On Facebook, the Insights tool mentioned above allows you to drill down to see what builds the most engagement among your community. Subscriptions. Size matters. Whether it is the size or an email list or subscribers to your blog’s RSS feed.
Convince & Convert
SEPTEMBER 22, 2010
DJ Waldow Director of Community, Blue Sky Factory @djwaldow [link] Jered I think you hit the nail on the head, here. Thank you for breaking this issue down and putting it into clear terms.
Koka Sexton
SEPTEMBER 25, 2008
Depending on how many other people are writing in your community, you have the chance of pissing off a few people. It’s completely focused on the city and community. As a writer/blogger you can help bring attention to the real issues and highlight some of the greatness of your city. Those are just some ideas.
Convince & Convert
MARCH 3, 2010
Agencies should also be working with clients on using social media as a market research tool, by surveying fans or creating dedicated, invite-only brand communities that serve as a living focus group. My big issue with digital in general (and social media in particular) is that all too often tactical tools are held up as strategic solutions.
Jeff Esposito
SEPTEMBER 1, 2010
Communications and customer service folks have been utilizing tools and building communities and brand awareness while driving revenue as a secondary benefit. There is no question that social media is the hotness for the 2010-2011 fiscal years for companies. The only commitment is committing time to building the bridges.
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