Apple Gets More Serious About Using Twitter, but Why it Doesn't Matter
Techipedia: Tamar Weinberg
OCTOBER 22, 2009
If you need help at a bank and speak to the teller but the teller remains silent, is that good business practice? I’m sure that if iTunes actually included the customer in its feed, and if other Apple departments followed suit, there would be a whole lot more followers and satisfied customers. Is that even professional?
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