Airlines, Engagement, Loyalty and Reputation

How to create a complaint management system to protect your brand reputation

Sprout Social

JANUARY 10, 2024

They can also severely impact your reputation. Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes.

Reputation

Reputation System Brands Knowledge Base

7 Essential Building Blocks to Manage a Corporate Reputation Online

Oktopost

SEPTEMBER 24, 2019

“I don’t give a damn about my bad reputation,” Joan Jett once sang. In a world where markets, technology, and the news cycle moves faster than ever, your corporate reputation may be the most valuable intangible asset you have. Corporate reputation matters to all stakeholders: investors, employees, customers, and the industry at large.

Reputation

Reputation Press Release Airlines Company

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

MARCH 28, 2012

She is also founder and principal of Genuine Media, a marketing agency that helps clients build their individual and brand reputation through social media. Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines.

CSR

CSR Airlines Loyalty Hashtag

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

MARCH 28, 2012

She is also founder and principal of Genuine Media, a marketing agency that helps clients build their individual and brand reputation through social media. Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines.

CSR

CSR Airlines Loyalty Hashtag

Brand Reputation Management: 10 Strategies to Avoid Damage

Hootsuite

JUNE 29, 2023

Before we dive into the nuts and bolts of brand reputation management, we want to apologize. You’re probably going to get a parody version of Joan Jett’s “Bad Reputation” stuck in your head at some point during the reading of this article, and we can’t help but feel it’s our fault. And if you have no reputation? Are you snobby?

Reputation

Reputation Strategy Brands HootSuite

Top 10 Travel Marketing Conferences of 2018

Pixlee

DECEMBER 29, 2017

Notable brands from the 2017 conference included: United Airlines, Airbnb, Trip Advisor, and Intercontinental Hotel Group. Brought to life by the creators of eTail, the Digital Travel Summit is the event that connects digital marketing, eCommerce strategy, and customer engagement for travel, hospitality, and leisure companies.

Travel

Travel Conference Tourism Forums

Top 10 Travel Marketing Conferences of 2017

Pixlee

DECEMBER 29, 2016

Notable brands from the 2016 conference included: United Airlines, Trip Advisor, Twitter, and Intercontinental Hotel Group. Brought to life by the creators of eTail, the Digital Travel Summit is the event that connects digital marketing, eCommerce strategy, and customer engagement for travel, hospitality, and leisure companies.

Travel

Travel Conference Tourism Hotels

Social media and hospitality: How 4 brands are serving 5-star experiences

Sprout Social

JULY 18, 2023

With the right tactics and tools, a hospitality social media marketing strategy can help you increase brand awareness, gain new customers and supercharge long-term loyalty. New protocol challenged restaurants, bars, hotels, resorts, airlines, event spaces and tourism agencies to rethink how they connect with their audiences.

Social Media

Social Media Brands Hotels Loyalty

Everything You Need To Know About Social Media Monitoring

Keyhole.co

OCTOBER 21, 2023

Management of brand reputation Your brand’s most valuable asset is its reputation. Managers of social media: For effective results, streamline your content development and engagement techniques. Brand custodians: Protect your brand’s reputation and foster enduring brand loyalty.

Social Media

Social Media Sentiment Reputation Analysis

Social Media Marketers: Time to Get Personal

Mindjumpers

AUGUST 9, 2012

Point being, that showing personal qualities in an engaging brand persona will make your target group listen over time, once you have proven your worth. Personality creates loyalty. Submitted by social media super users, these comments hit the head on the nail: Brand ambassadors will guard your social reputation.

Social Media

Social Media Loyalty Airlines Marketing

5 Tips To Boost Sales With Proper Data-Driven Social Media Strategy

Keyhole.co

JUNE 30, 2021

Post engagement and engagement rate (ER): these metrics are calculated as the number of engagements divided by impressions or reach (per post or overall). Usually, a post with a high engagement rate means that the content went viral. Mind that the average advertising cost differs due to the selected platform.

Data

Data Social Media Strategy CPC

5 Ways To Boost Sales With A Data-Driven Social Media Strategy

Keyhole.co

MARCH 1, 2023

Post engagement and engagement rate (ER): these metrics are calculated as the number of engagements divided by impressions or reach (per post or overall). Usually, a post with a high engagement rate means that the content went viral. For example… They’ve engaged with your ads or community before.

Data

Data Social Media Strategy CPC

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

APRIL 28, 2010

Because our behaviors on the social Web leave a noticeable fingerprint, smart companies can modify the way they engage and interact with us, based on our social graph, purchase history, etc. Fly more miles, get priority seating on an airline. million followers on Twitter? million followers on Twitter? What would you do?

Social Media

Social Media Strategy Influencer Social CRM

Why Influence Mining is the Next Gold Rush | social crm | Social.

Convince & Convert

AUGUST 10, 2010

Influence mining is primarily being used in two corners of the social Web – for identifying and engaging with categorical or brand authorities; and for adding information to customer service interactions. JB : In addition to influencer outreach, how can companies engage in influence mining for customer service?

Social CRM

Social CRM Influencer Klout Social Media

Social Pros 26 – Richard Owen, Satmetrix

Convince & Convert

JULY 27, 2012

We use Argyle Social for our social engagement; we use Infusionsoft for our email; Janrain is our crackerjack social integration company, and Jim is our guest host for the podcast (and a smart guy). We were on a multitude of airlines during that trip. I’ve always had good experiences, and this was an international flight.

Airlines

Airlines Sentiment Hotels ROI

Social Media Informer

How to create a complaint management system to protect your brand reputation

7 Essential Building Blocks to Manage a Corporate Reputation Online

Trending Sources

Please Aggravate Me: Is Gamifying Customer Service a Reality

Please Aggravate Me: Is Gamifying Customer Service a Reality

Brand Reputation Management: 10 Strategies to Avoid Damage

Top 10 Travel Marketing Conferences of 2018

Top 10 Travel Marketing Conferences of 2017

Social media and hospitality: How 4 brands are serving 5-star experiences

Everything You Need To Know About Social Media Monitoring

Social Media Marketers: Time to Get Personal

5 Tips To Boost Sales With Proper Data-Driven Social Media Strategy

5 Ways To Boost Sales With A Data-Driven Social Media Strategy

Convince and Convert Blog: Social Media Strategy and Social Media.

Why Influence Mining is the Next Gold Rush | social crm | Social.

Social Pros 26 – Richard Owen, Satmetrix

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