The Realtime Report
AUGUST 29, 2019
Helpshift , the company revolutionizing customer service through its intelligent digital-first platform, has released new data revealing consumers’ opinions about the state of customer service ahead of the busy holiday shopping season. New Study Reveals Consumer Attitudes Toward Customer Support During Holidays. Registration is free.
Ignite Social Media
JULY 12, 2016
Perhaps you’d handle this online through your airline or service provider, maybe you’d call a customer service center, or even, gasp, go to the store! Sign up for our free Battle of the Chatbots webinar on Wednesday, July 20 th. Picture yourself needing to switch a flight, upgrade your cable package, or order a new smartphone.
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Buffer Social
MARCH 19, 2020
Is your company able to help. At Buffer, we’ve been a remote-first company since the start, and with many businesses and workers being forced to go remote for the foreseeable future, this felt like the best place for us to help. Delta airlines has been great at communicating with its customers on social media over the past week-or-so.
Buffer Social
JULY 20, 2017
Businesses and organizations that are succeeding on social media now are the ones providing personalized social experiences to their fans such as KLM Royal Dutch Airlines, NASA, and Airbnb. A company that is at the forefront of this change is KLM Royal Dutch Airlines. Social media is becoming a conversation.
Convince & Convert
FEBRUARY 24, 2010
because through social media, customers are praising and criticizing companies in public in a way that requires marketing to triage and respond. Southwest Airlines has to coordinate its marketing and customer service response, in real-time, create its own content on its blog and Twitter account, while also dealing with the media jackals.
Convince & Convert
MAY 18, 2012
Huge thanks to data-driven social media management software company Argyle Social for their presenting sponsorship, as well as Infusionsoft , Janrain , and Jim Kukral at DigitalBookLaunch. You can be the other petulant 16 year old. Jay : Perfect, perfect, yes, the death of civilization is upon us. government, or Apple for that matter.
Buffer Social
SEPTEMBER 28, 2016
Social Pros, recently named the best marketing podcast at the Content Marketing Awards , dives into the inside stories and behind-the-scenes strategies of how huge companies and brands like Ford, Dell, IBM, ESPN and more manage and measure their social media programs. Real people doing real work in social media. Format: Interviews.
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