Bill Hartzer

NOVEMBER 17, 2023

In a groundbreaking collaboration, Mindshare, the media services company under the WPP umbrella, and technology giant Snapchat have delved into the intricate world of social media behavior, revealing the subconscious associations that users have with different platforms. ” The study didn’t stop there.

Social Media 95

Social Media Survey Study Collaboration 95

Sprout Social

JANUARY 11, 2024

Recent Sprout Social Index ™ data highlights the high stakes of social customer service alone. Food for thought: 39% of consumers expect brands to respond to them on social media within the first two hours. This includes sentiment analysis, unsatisfactory responses and your top reps.

Software 86

Software Tools Knowledge Base Hubspot 86

Sprout Social

JANUARY 10, 2024

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. Create engagement opportunities From social media to review sites, there are many different ways for customers to provide feedback publicly.

Reputation 106

Reputation System Brands Knowledge Base 106

Sprout Social

JUNE 8, 2023

Now there’s a third option: social media. More customers are turning to social media for their customer service, which creates a goldmine of valuable insights into their activities. In fact, 62% of business leaders use social media to inform their customer service strategy. Understand your customers.

Social Media 119

Social Media Tools Brands Knowledge Base 119

Sprout Social

JANUARY 5, 2023

With social listening, you can finally know exactly what your customers need without digging around endlessly for answers. Consumer conversations are more transparent than ever in the age of social media. This includes: Topics and trends that your customer base is passionate about. The value of social listening.

Social Media 84

Social Media Sentiment Hashtag Analysis 84

Bare Feet Studios

MARCH 19, 2010

It’s perfect timing as I held a webinar training this morning with a new client who shared concerns about the possibility of negative comments and inappropriate photos as a reason her brand is moving slowly with social media. So let’s deconstruct this a little bit to create some ease and markers on the social media roadway.

Social Media 40

Social Media Upcoming Conference Comments 40

Sprout Social

AUGUST 24, 2023

Customer service reports offer businesses comprehensive feedback on the performance of the customer support team based on customer data. It shows how well your social media customer service team performs and how satisfied customers are. This is where customer service reports comes into play. Numbers don’t lie.

Report 79

Report Tips Metrics Sentiment 79