The Realtime Report

JULY 17, 2012

Facebook was already the lowest-scoring e-business company on the index, and this year suffered the largest decline in customer satisfaction, dropping 8% to a satisfaction level of only 61 (out of 100). On the other end of the spectrum, Google+ won a score of 78, tying with Wikipedia for first place in the Social Media category.

Press Release 194

Press Release Facebook Airlines Wikipedia 194

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AUGUST 14, 2012

The Halifax-based musician wrote a song and created a YouTube viral video sensation with United Breaks Guitars in 2008 after his guitar was busted during a trip on United Airlines. So, is United Airlines now a decimated brand? Do you think any less of the airline? His first book, UnMarketing -Stop Marketing. on March 6.

Airlines 92

Airlines Wikipedia Publishing Price 92

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JANUARY 1, 2015

Why would the airlines mind? Was Zaman looking to bring the airlines and travel sites to their knees? It''s a dangerous game because I''m often finding better flights than the ones that the airline websites are showing at the top of their internal search engines. Skiplagged is a startup created by 22-year-old, Aktarer Zaman.

Airlines 40

Airlines Data Wikipedia Brands 40

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MAY 19, 2012

American Airlines once offered an unlimited, lifetime first class seat for a paltry half-million or so. Faced with bankruptcy--and realizing this deal costs the company a million or more a year--American decided to try and shut them down. "Several years ago, I read a feature in Fast Company magazine on the future of education.

Delicious 93

Delicious Yahoo Wikipedia Flickr 93

Techipedia: Tamar Weinberg

MAY 19, 2008

Here are three cases that were blown way out of proportion but could have been handled a lot better if the companies thought of the consequences before acting. There’s a bottom line: it’s a lot harder to sweep your mistakes under the rug, especially as a company in a world of conversing markets.

Reputation 100

Reputation Airlines Digg MySpace 100

Bill Hartzer

MAY 7, 2009

If you search for your name or your company’s name in the search engines, what shows up in the search results? Panelist include Tony Wright, President of WrightIMC and Derick Schaefer, Managing Director of Orangecast Social Media Marketing. Photo Courtesy Sean Dreilinger on Flickr.com. How is your reputation?

Reputation 100

Reputation Hotels Airlines Wikipedia 100

Convince & Convert

AUGUST 10, 2010

Last week, I interviewed three men that are helping create an all-new field of marketing and customer service – the emerging discipline of influence mining. Influence mining makes the old school, direct marketing notions of sorting consumers by purchase history seem dinosaurian by comparison.

Social CRM 133

Social CRM Influencer Klout Social Media 133