Convince & Convert
APRIL 12, 2012
Our friend, Vanessa Sain-Dieguez from Hilton Hotels is going to join us in a little bit. To keep it out of the hands of… Eric : Yeah, now Google and Twitter can’t buy it. Jay : You see Mitch Joel announced today on Twitter that he just finished his 300th podcast? Vanessa Sain-Dieguez, Hilton Hotels @vsdieguez.
Buffer Social
NOVEMBER 14, 2018
Today’s social media users want to interact with brands on a personal level and be treated as individuals. But how exactly do you go about creating personalized social media experiences? Look no further than Kimpton Hotels and Restaurants. How Kimpton provides personalized social media experiences for customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Firebelly
NOVEMBER 15, 2012
Worse, I somehow lost my credit card between the airport and the hotel. The clerk wouldn’t let me check-in, citing hotel policy. One hotel chain has a process to monitor Twitter, where they will say “Hey Dennis — man, sounds like a bad day. account=hotels&page=industry. Ask for Jim.”
Twist Image
APRIL 17, 2012
If you're looking for some prime examples this, head over to Trip Advisor and look for reviews of a hotel that you know. More often than not, you'll see comments like: "I stayed here on business and the hotel was great because they delivered a clean room, decent service and a hot shower. A social business is a sharing business.
Convince & Convert
FEBRUARY 24, 2010
Southwest Airlines has to coordinate its marketing and customer service response, in real-time, create its own content on its blog and Twitter account, while also dealing with the media jackals. Active Listening Social media doesn’t create negativity about your brand, it puts a magnifying glass to it. Now, he tweeted it to his 1.6
Convince & Convert
MARCH 28, 2012
Something like what TopGuest is doing for hotel guests – rewarding customers when they check in to properties – or how Virgin America’s Elevate program rewards their customers with miles by checking in when they arrive at the airport. 3 Ideas for Gamifying Customer Service.
Convince & Convert
MARCH 28, 2012
Something like what TopGuest is doing for hotel guests – rewarding customers when they check in to properties – or how Virgin America’s Elevate program rewards their customers with miles by checking in when they arrive at the airport. 3 Ideas for Gamifying Customer Service.
Expert insights. Personalized for you.
118 
Let's personalize your content