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Shoptalk 2022: Key Trends and Takeaways

Pixlee

With 250+ speakers, 600+ sponsors, and unlimited networking opportunities, Shoptalk 2022 reinvigorated in-person events, creating a space for the retail community to talk technology, trends, and consumer behavior in today’s increasingly digital world. Lots of talk from brands about user-generated content, which I’m happy to hear.

Trends 75
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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

Lisa Loeffler ( @LisaMLoeffler ) is Research & Analysis Lead at Convince & Convert. Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. Listen here ).

CSR 128
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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

Lisa Loeffler ( @LisaMLoeffler ) is Research & Analysis Lead at Convince & Convert. Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. Listen here ).

CSR 127
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Stats to Know About Ecommerce & Retail Trends In 2021

Pixlee

Even if your target audience is focused on local sales, people use ecommerce sites as a resource to research where they are going to shop, and 74% of consumers rely on social media to inform their purchasing decisions. — Waiting any longer could lead you to miss out on serious chances for growth. Host Social Media Contests.

Retail 52
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You Should Really be Using Instagram Stories in Your Marketing Mix

Waxing UnLyrical

The data presented will be backed by a series of well-researched statistics. It’s estimated that around 50% of businesses which are active on Instagram leverage Stories to facilitate brand recognition, brand awareness, customer engagement, and brand loyalty. Why is Instagram Stories Feature Important? 5% are taken to a campaign page.

Instagram 157
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Brand Reputation Management: 10 Strategies to Avoid Damage

Hootsuite

Contribute to your community The best reputations don’t just come from carefully managing your tone and image — they come from offering genuine value to your community and cultivating connections. Ask your community questions and shout-out major contributors. An engaged community leads to better sales outcomes.

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Q & A: How to Solve Every Blogging Problem You’ll Ever Have

Viper Chill

Before I go into my research areas, I do want to say one thing. The difference is that it may be a lot harder, and take a while longer, to find those 5,000 people and introduce them to your community. This is a really interesting question, especially for people who are managing communities that are attached to larger brands.

Adsense 77