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2013: The Rise of Customer Service Marketing (and Techipedia’s New Direction)

Techipedia: Tamar Weinberg

Social media marketing lets you market (read: raise awareness) for your company using available online tools and platforms. But what it isn’t is an ideal tool for customer service, and social media marketers often are focused on marketing and not on support. Social Media Marketing is Only as Good as Your Customer Service.

Marketing 170
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Proving Value vs ROI in PR

Proactive Report

Mark Weiner of Prime Research was a speaker at the recent PRSA 2013 Conference in Philadelphia. His panel was about measurement, proving value and ROI. The areas where PR can show ROI are: Revenue generation – One example is Rosetta Stone’s discovery of the over-50 market and their partnership with AARP.

ROI 69
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Lessons from HubSpot’s State of Inbound Marketing Report

Webbiquity SMM

HubSpot last week released its 2013 State of Inbound Marketing report, this year weighing in at a massive 175 pages. But as always, the report is crammed with useful facts, interesting stats, and vital tips, tools and techniques for inbound marketing success. Inbound marketers plan to hire an average of 9.3

Report 185
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102 Compelling Social Media and Online Marketing Stats and Facts for 2012 (and 2013)

Webbiquity SMM

More than 80% of small to midsized businesses (SMBs) plan to increase their use of social media in 2013. Need more evidence that measuring social media ROI is hard? eMarketer ). Not suprising, considering that 87% of SMBs say that social media has helped them either somewhat or a great deal in th past year. Marketing Charts ).

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This Week in Social Media – 8/7/2013

Social Media Marketing

A SocialBakers study shows that "socially devoted" brands say that social customer care drives ROI. Hint: they already know the tools and platforms; the trick is helping them understand strategically how it all fits together, not to teach them the ins and outs of the tools.

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88% of Digital Marketers Consider Realtime Marketing Critical To Their Efforts

The Realtime Report

Over one-third (36%) of marketers track ROI of real-time marketing; one-quarter of that number see returns of more than 50%, and almost as many see a 75% ROI. Twitter Users Log In Via Mobile, #RLTM Scoreboard Smartphones Surpass TV in Time Spent with Media Mobile Ad Spending Grows 105% in 2013.

Survey 177
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New Pinterest Analytics Dashboard Tools: How to Use Them

Devumi

Related post: New Instagram Ad Analytics Tools Introduced. How can you prove this and show you ROI from Pinterest marketing? Pinterest Analytics as a tool. The basic Pinterest Analytics tool has been hanging around since March of 2013. That’s where the new Pinterest Analytics come into their own.