2013: The Rise of Customer Service Marketing (and Techipedia’s New Direction)
Techipedia: Tamar Weinberg
JANUARY 30, 2013
Social media marketing lets you market (read: raise awareness) for your company using available online tools and platforms. But what it isn’t is an ideal tool for customer service, and social media marketers often are focused on marketing and not on support. Social Media Marketing is Only as Good as Your Customer Service.
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