While there is no strategic blueprint or “one size fits all” approach that organizations can adopt, there are a few key questions that organizations can ask themselves around 5 key areas: business goals and metrics, culture, technology, rules and guidelines, and workflow and process. These are by no means the end all be all set of questions, however going through and addressing these issues will make sure that your organization is on the right path to developing a holistic strategy around the social customer. Social CRM means different things to different people. Departments? MORE >>

periodically find it helpful to put together a list of the top questions I’m asked by people, corporations and the media.  Tags: Social Media social media answers Social Media FAQ social media questions By Erik Qualman. Hopefully you find my answers helpful. 1]  Do most companies seem to have clear strategies and direction with social media or does it seem like people are still trying to figure out what to do with it and how it can help them? Some of the good companies have a clear strategy, while others are just dipping their toe in the water.  to $11.  MORE >>

Facebook has recently added “Questions&# to its list of features. Facebook Questions has the potential to be a valuable market research and engagement tool because: The interface is nicer than the Facebook Polls application. You can pay for Facebook advertising for your Questions (via the URL), which could provide a significant, targeted response for market research efforts. It’s easy to share the question with your friends and follow the question to keep a track of written responses. So is Facebook Questions a survey-smasher? button. MORE >>

Everyone seems to be asking a lot of questions about social media.  Subsequently everyone has an opinion as to the answers to these very questions. The questions are all over the place from how to produce results to what technology to use and how. To say the least there are hundreds of different answers to each question asked. Are You Asking The Right Questions? What Are The Right Questions? The success of any business is relative to finding and using answers to relevant questions about the business and how it can best serve a market.  Everyone! MORE >>

Quora , the question and answers social network that keeps on buzzing remains a mystery to some and a great resource to others. You can blame some of Quora success on all of the social media practitioners who are asking tons of social media questions to either be looked at as a thought leader or they’re just tired of searching google. Using the PostRank extension for Google Reader to filter the social media rss Quora topic feed, here are the top 29 social media questions answered on Quora in the last seven days. Why does Google fail at social media? MORE >>