Sprout Social

JANUARY 10, 2024

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. Brand loyalty A negative experience with your brand may deter some customers for good. It’s also an opportunity to become the ‘hero’ in your customer’s story.

Reputation 97

Reputation System Brands Knowledge Base 97

Hootsuite

JULY 25, 2023

This blog outlines why law firms and lawyers need social media rules, six rules to follow, the importance of a law firm’s social media policy, and some social media ethical issues for lawyers. Why do law firms and lawyers need rules for social media? Guidelines empower your team to hype up your firm the right way.

Social Media 77

Social Media Policies Guidelines HootSuite 77

Techipedia: Tamar Weinberg

MARCH 12, 2009

Exploring the Royal Caribbean Promotional Marketing Strategy by Tamar Weinberg on March 12, 2009 Share My husband Brian , who knows firsthand how much I eat, drink, and sleep social media, pointed me to an interesting critique by ExpertCruiser on a 2007 social media marketing campaign by Royal Caribbean.

Brands 133

Brands Message Boards Travel Forums 133

Hootsuite

AUGUST 24, 2021

So a CSAT score is a customer service metric that reflects customer sentiment, experience and contentment with your brand. If you know where customers are having issues with your brand or its products, you can resolve pain points before you lose customer loyalty. What is a CSAT score? So, first things first: what does CSAT score mean?

SMS 110

SMS Survey HootSuite Sentiment 110

Oktopost

JUNE 9, 2020

Social networks tend to prioritize meaningful interactions between people over branded content which doesn’t spark back and forth conversations. Sales reps with an active and engaging social profile are more likely to be recognized in the industry. Your social media training should cover: A tour of the company’s social networks.

B2B 144

B2B Survey ROI Metrics 144

Convince & Convert

JANUARY 15, 2016

That means for online businesses today, it has never been more important to pay attention to what customers say on social media and to acknowledge their feedback. highlight to tweet) Here’s how your business can gather that feedback using social media, and how you can use it to boost productivity, customer loyalty, and even sales.

Social Media 60

Social Media How To Survey Patterns 60

Sprout Social

APRIL 6, 2023

Machine learning-driven text analysis and sentiment analysis of chatbot data can be used to dig deeper to understand customer demographics, clickstreams on the web and previous purchase decisions to create highly personalized offerings. You can do so with a tool like Sprout Social’s Bot Builder or start with building paths in Google Drawings.

Marketing 79

Marketing Airlines Conversation Team 79