Sprout Social

JANUARY 10, 2024

For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible. In the end, the customer said the wait wasn’t too long and even praised the airline’s friendly employees.

Reputation 106

Reputation System Brands Knowledge Base 106

Bare Feet Studios

JULY 2, 2008

Here’s a real life example with several free ideas I have for United Airlines , or any airline really. How over-booked are the airlines to not have a few extra seats across several flights to two different destinations? UA was willing to rebook us on American Airlines, for a flight at 8 p.m.

Airlines 40

Airlines Marketing Travel Hotels 40

Buzz Marketing for Technology

JUNE 27, 2008

Were all accustomed to interacting with many kinds of customer service representatives, airline reservations agents, and even business colleagues by telephone or even email. Dissecting knowledge work (and understanding knowledge workers) is clearly not a simple task.

Movable Type 100

Movable Type Knowledge Base Diagrams Guidelines 100

Bare Feet Studios

OCTOBER 1, 2008

We will have three guest speakers from the mainland, sharing case studies from companies like Dell, Southwest Airlines, and Cisco who are using social communities online for internal and external customers. We in Hawaii have unique challenges and opportunities for using tools such as Facebook, Twitter, YouTube, etc.

Social Media 40

Social Media Tourism Airlines Upcoming 40

Convince & Convert

APRIL 4, 2012

Erika: I don’t know about you, and I’m a huge fan of Zappos and I fly Southwest Airlines all the time, but if I read one more case study about them, I’m probably going to explode all over my screen. Talk about that a little bit. ” Jay: Look at Erika, eating her own dog food.

Forums 122

Forums Case Study Exercises Brands 122

Bare Feet Studios

JUNE 26, 2009

Here are just a few: Hawaii-Aloha.com - Ask for Bruce Fisher; or on Twitter Starwood Hawaii - Ask for Candice Krauto; or on Twitter Hawaiian Airlines – Follow them on Twitter too Hilton Waikiki Prince Kuhio Share/Bookmark Thanks for reading!

Tourism 44

Tourism Class Upcoming Viddler 44

Bare Feet Studios

SEPTEMBER 8, 2010

Read this (with a British accent) from JetBlue Corporate Commercialization Officer Robin Hayes: “I think it’s fair to say we were gobsmacked with the success of All You Can Jet,&# says Robin Hayes, the airline’s chief commercial officer. “I would describe that as a nonstop party.

Social Media 96

Social Media Upcoming Conference Viddler 96