‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)
Convince & Convert
NOVEMBER 4, 2021
Just when we thought we, as social media strategists and community managers, could rest up from the twists and turns of the last 18 months, the holiday season is upon us. . NOTE: that did not say SOLVING a customer’s issue. When will you move conversations “off-stage” and into a more private channel like a DM?
Let's personalize your content