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How to create a complaint management system to protect your brand reputation

Sprout Social

For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible. In the end, the customer said the wait wasn’t too long and even praised the airline’s friendly employees.

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Everything You Need To Know About Social Media Monitoring

Keyhole.co

This is where social media monitoring’s art and science come into play. You’re in for a treat, whether you’re an experienced marketing manager, social media manager, dedicated brand manager, or just someone eager to increase their expertise in this field.

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Top 10 reputation management software and how to select the best tool for your business

Sprout Social

Several brands, including United Airlines, have reportedly lost patrons and billions in value due to their poor management of the Flight 3411 incident involving a forcefully removed passenger that went viral online. However, it doesn’t help with social media management or social listening.

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Social Pros 28 – Katie Richman, espnW

Convince & Convert

Huge thanks to data-driven social media management software company Argyle Social for their presenting sponsorship, as well as Infusionsoft , Janrain , and Jim Kukral at DigitalBookLaunch. Social Pros Transcript For Your Reading Enjoyment, Thanks to Speechpad for the Transcription. The RSS feed is: [link].

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Mind Your Manners: Etiquette Tips for Your Social Media

agora pulse

If you are a member of numerous groups then you may wish to adjust your settings so that you are not bombarded with notifications. British Airways learned this lesson in 2013 after a customer spent $1,000 to promote a tweet slamming the airline on Twitter. Get started on saving time and energy on your social media management!

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How TravelMedia.ie Save Time and Rock Community Management

agora pulse

The social media services at TravelMedia.ie were fast growing in demand (not all problems seem like problems at first, ok) and it was becoming increasingly clear that the social tool they use in-house would make a big impact. “We No two clients are the same in their media, digital and communications requirements.

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How TravelMedia Save Time and Rock Community Management

agora pulse

The social media services at TravelMedia.ie were fast growing in demand (not all problems seem like problems at first, ok) and it was becoming increasingly clear that the social tool they use in-house would make a big impact. “We No two clients are the same in their media, digital and communications requirements.