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Unlock the Power of Data Insights with Oktopost’s New Homepage

Oktopost

Your Default Dashboard, Your Way Our featured Engagement dashboard takes center stage as the Default home page, delivering a comprehensive overview of your key metrics on social media. Have a question or want to share your feedback? The Oktopost Homepage is already available in your account. Send us a message !

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10 of the Best Brand Storytelling Campaigns of 2022

Social Media Strategies Summit

To answer that question, we’ve rounded up 10 of the best storytelling campaigns and considered what we could learn from each. Find the right influencer — one who aligns with your values and audience — and their personality rubs off on you, helping to communicate who you are as a brand. It sounds weird, but it works.

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Customer service tiers: What they are and how to create them

Sprout Social

This approach works as an escalation system, so support agents can handle issues aligned with their set of abilities and system accesses. The basics of tiered customer service You have questions, we have answers. From there, they contact account services or our support team to reach our help center.

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3 Things CMOs Should Be Talking About

Oktopost

Chief Marketing Officers are challenged daily to align their entire marketing departments with the business strategy, rather than operate adjacent from it. The conversation centers around CMOs building, curating and maintaining a brand with a focus on messaging. From there, put marketing practices in place to be measured on outcomes.

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31 free social media templates that will elevate your workflows

Sprout Social

In order to truly get the most value out of your efforts, it needs to be aligned to business goals from the initial planning stages, all the way through execution. Once you fill it out, you’re left with a resource that will keep internal stakeholders aligned and on task. Download the template 7. Get the template 17.

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[Comic] Are You Really ‘Doing’ Social Media?

SocMed Sean

Think of social media as very similar to a call center, website or (if appropriate for your business) e-commerce. You wouldn’t implement a cheap call center would you? So, before you decided to “do” social media, take some time to really think through some important questions: Do you have a social media strategy?

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How We’re Reorganizing 216 Articles in Our Help Center

Buffer Social

Throughout the days, months, and years, our Help Center, where we keep up to date articles about Buffer for our customers, had become just that. There are four of us on the team working on the Help Center, which is part of our larger 21-person Customer Advocacy team. That’s exactly what we had to face, though.