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4 Tips for Handling Negative Comments in Social Media

Ignite Social Media

Having a strong social media presence is mandatory for brands these days. Along with that comes a direct line for consumers and fans to communicate with the brand, which can be a double-edged sword. On the other hand, it allows for negative feedback and backlash to take over your brand or put you in the spotlight in a bad way.

Comments 122
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Brands: It’s not enough to be liked

Buzz Marketing for Technology

Yet some brands are terribly underutilizing these pages, making them basically brochureware repositories — essentially inviting customers in but not engaging them or giving them an incentive to return. Audience discovery is the use of social data to segment those who talk about your brand into their affinities. But only 0.2

Brands 275
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Is Brand Engagement Over on Facebook?

Janet Fouts

Even brands with deep pockets are feeling the pinch. on the brands we manage. Liking, viewing, sharing, commenting and link clicks are all ways to engage with the post.It Liking, viewing, sharing, commenting and link clicks are all ways to engage with the post.It Comments and traffic to your website? The Wall St.

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Top Five: The night that YouTube went dark

Sherrilynne Starkie

When asked for more details about the incident, Google declined to comment. I guess Coke has never heard of the concept of using focus groups to test marketing. Google has launched a new version of its Shopping Insights tool which uncovers products and brands popularity and trends in the U.S. The world survived.

YouTube 199
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Co-creation: Why creators should be part of your product development team

Sprout Social

Digital content creators are reshaping brand strategy for the better. What brands can accomplish with co-creation Creators have platforms because they understand their audience. Tapping into that knowledge source can be invaluable for brands. Forge a new kind of focus group Creators’ communities are living focus groups.

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7 ways to use social media for market research

Sprout Social

While focus groups are helpful to reference at the start of new product or campaign development, they’re less useful for gathering customer feedback once said post-launch. Social media is much cheaper than surveys or focus groups, which can cost thousands of dollars depending on the size and complexity of your research panel.

Research 144
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How to supercharge your marketing strategy with AI automation

Sprout Social

AI automation has revolutionized how brands approach their business and marketing strategies. The tool enables you to analyze social listening data—up to 50,000+ messages a second and up to 600M+ messages a day— so you can automatically sift through billions of data points and get key brand insights within seconds.

Strategy 105