Attack of the Consumer! The Many Ways Consumers Can Put You Out of Business Online
Techipedia: Tamar Weinberg
JANUARY 17, 2012
This is broadly defined to include anything from unclear landing pages, a lack of a privacy policy, misleading ads, or unclear billing practices. Social media appears to have been a godsend for angry consumers. In the old days before the Internet, angry consumers had little recourse if they were mistreated by a company.
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