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The work isn’t done: Make brand activism more than a moment

Sprout Social

Those that do, like Peloton, can drive incredible brand loyalty and advocacy. Beyonce x Peloton collaboration introduces a social competent by committing Peloton equipment to 10 HBCU's. They want to believe in the people behind their favorite products and feel good about the choices they make when shopping. ESSENCE [link].

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Analytics: what are you really learning?

Sherrilynne Starkie

Last week at Social Capital Ottawa I moderated rountable discussions on analytics and digging deep to gain real insight. Getting a solid return on investment in social media is tough to measure. Tracking the KPIs of Social Media. 50 Top Tools for Social Media Monitoring, Analytics, and Management 2013.

Analytics 380
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Will You Abandon Your Friends to Seek Real Relevance

Convince & Convert

That is the difference between social capital and influence, because they’re very different. But I do not know that I could find value in social capital relations, finding people who are influential. I have a report coming out on this very soon with Altimeter. All of those things should run simultaneously.

Klout 121
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Bravo Dan Gilbert – a PR stunt that worked

Jeff Esposito

Now with this newfound brand loyalty and a promise of greatness, Gilbert has a great opportunity in front of him if he can expand on the PR goodwill. That said, you make some interesting points about what the club should do with the goodwill and social capital they have built up. Write it, and burn it.

Jive 30
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Brand strategy: What it is and how to create a strong framework

Sprout Social

It’s not a storefront, it’s their social strategy. Audiences experience brands primarily through social media. A social-first brand strategy opens the door to increasing market share and customer loyalty. They can be a powerful source of social capital during times of crisis, too.

Strategy 101
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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

I would argue that Ford should go leagues further, by embracing a consistent crowdsourcing approach that constantly empowers consumers (and would-be consumers) of all Ford vehicles with opportunities to co-create, relevantly share and earn legitimate rewards that drive loyalties and purchasing habits for years to come.