Convince & Convert
APRIL 13, 2013
It’s happening at McDonald’s, too, despite their major commitment to real-time customer service via social media (listen to the Social Pros interview with their social media head Rick Wion for details). Jay is the founder of [link] and host of the Social Pros podcast.
Laurel Papworth
MAY 23, 2010
Not all comments have been good but I think a lot of issues have been around training and understanding of it’s core purpose, and overly rigid implementations by IT. Australia: Social Media Freelance Journalism (37). june 2010 lionel gomes da rosa sharepoint social crm. Deon Taylor , Lionel Gomes Da Rosa.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Convince & Convert
FEBRUARY 23, 2010
But, figuring out which of these is the primary reason you’re active in social media, and how to allocate resources accordingly is going to be a major issue, as norms, software, and staffing around each approach are starting to diverge. This is the a classic issue with many marketing and product developers, they don't listen.
Convince & Convert
OCTOBER 15, 2015
Sometimes technology cannot satisfy your customers, and a human touch is required for more urgent issues. Having to revisit and explain the issue over and over will make their mood nosedive even more. Confidence in your brand will decrease, as it shows a lack of care and indicates antiquated technology where your CRM is concerned.
Convince & Convert
AUGUST 31, 2010
I love what my friend Beth Harte has to say on this issue. I’ve often wondered about this “conversation&# issue. I’ve spent a lot of time noodling on the issue of scale in social media, and things like advocacy programs, etc. link] Social Media Jobs Exposed Thanks for a very good and thoughtful post!
Convince & Convert
AUGUST 4, 2010
In my world, marketing and customer service go hand in hand – the moving industry gets a pretty bad rap, so a lot of my social media outreach is directed around advice and customer service issues. link] Kim Kraynak This is a great post that hits an issue right on the head. Kim Kraynak Great post Jay! Great post Jay!
Convince & Convert
JULY 8, 2010
The Wall Street Journal said email’s era had ended thanks to Facebook. The reasons that social networks require email addresses are numerous: 1. This allows them to tell you when the system is down or experiencing service issues. Robert Scoble argued that email faced deletion at the hands of Web 2.0 March 2009. October 2009.
Expert insights. Personalized for you.
149 
Let's personalize your content