Remove Brand Monitoring Remove Industry Remove Loyalty Remove Software
article thumbnail

How to Use Social Listening to Retain More Customers

Webbiquity SMM

Image credit: Mohammad Metri on Unsplash Effective customer retention methods can enhance loyalty and generate better word-of-mouth advocacy, ultimately boosting profits. In software development, for example, that means prioritizing new features requested by existing users over new functionality that may (or may not) help win more new deals.

Sentiment 142
article thumbnail

How to create a complaint management system to protect your brand reputation

Sprout Social

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. Some industries attract more complaints than others. From lost baggage to canceled trips, travel industry companies often deal with a lot of customer complaints.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Everything You Need To Know About Social Media Monitoring

Keyhole.co

It serves as your system for detecting impending PR issues, which are critical for maintaining a positive KPI for software development. There is also another option – using ready-made software, which we will talk about in the following sections. Monitoring enables you to identify problems as they emerge.

article thumbnail

How To Master Brand Sentiment Analysis – Beginner’s Edition

Keyhole.co

Since sentiment analysis enables you to respond to comments and feedback swiftly, it shows customers that you’re not just paying lip service to them and their problems, which increases their trust and loyalty to your brand. What is a sentiment analysis tool?

article thumbnail

Top 5 Online Reputation Management Tools For Transforming Any Crisis To Opportunity

Keyhole.co

Keyhole monitors your brand across different social media platforms and listens for both direct and indirect mentions of your brand. Keyhole tracks influencers in your industry and how they are engaging with your brand. Andrea B You cannot reply to Yelp reviews within the software. Kind of a hassle.

article thumbnail

5 Tips To Boost Sales With Proper Data-Driven Social Media Strategy

Keyhole.co

However, marketers usually use all-in-one SEO software like SE Ranking that consolidates all data to provide a complete site performance report. A brand monitoring toolkit comes in handy as it helps marketers monitor and react to new mentions in real-time, compare brand analytics to competitors, and convert more leads.

Data 108
article thumbnail

6 Must-Know Types Of Competitor Analysis Tools With Top Recommendations

Keyhole.co

You find out that a competitor is offering a loyalty program that’s really popular with customers. Stay ahead of trends Keeping an eye on your competitors will let you stay ahead of trends in your industry. Be proactive in your business decisions and get your brand grooving to the beat. What is a competitor analysis tool?