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Measuring Customer Experience for B2B Marketers

Oktopost

B2B organizations often are remiss in remembering B2B buyers are just B2C consumers wearing a different hat. For B2B, this means buyers expect a personalized, well-developed, enticing customer experience (CX) from first learning of your brand until closing a sale. CX has become an intrinsic part of the B2B marketing funnel.

B2B 101
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The B2B End Around

Waxing UnLyrical

I’m in B2B, not B2C. But there’s another way, which can work for many B2B’s and it’s what I call the “B2B end-around.” You see, many B2Bs have customers on the other side. But at the same time you are doing that, you can also be doing the B2B end-around. Find creative ways to reach both groups of people.

B2B 206
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Three Reasons We Can’t Disconnect from Social Media

Webbiquity SMM

is seeking social connection: they value the “wisdom of the tribe” being part of the group. The firm’s neuroscientists and strategists work with leading brands, retailers and the Wall Street analyst community to explain, measure, and predict consumer behavior.

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How Pinterest and Google Plus Can Work for B2B Social Media

Convince & Convert

Similarly, Rob runs two MarketingProfs LinkedIn groups: one exclusively for MarketingProfs Pro members, and one that’s open to anyone who wants to join. Retailers saw $50.9 Social Pros Podcast b2b marketing content creation content marketing digital marketing social media Social Media Marketing Social Pros' Kevin Spacey.

B2B 153
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B2B Testimonials: Seven Things to Do When Clients Won’t (or Can’t) Talk

Webbiquity SMM

Search for any local restaurant, retailer or other establishment and customer reviews are almost certain to be featured prominently in the results. But obtaining and publishing client ratings and reviews is much more difficult in the b2b world. Image credit: Carla Zanoni. ” Not gonna happen. Here are seven possible tactics.

B2B 189
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How Pinterest and Google Plus Can Work for B2B Social Media

Convince & Convert

Similarly, Rob runs two MarketingProfs LinkedIn groups. After Twitter, LinkedIn is the biggest generator of traffic for the MarketingProfs site, and Rob credits the constructive dialogue in the Pro group with a lot of the retention of Pro customers. Retailers saw $50.9 Social Media Number of the Week: 11. billion last year.

B2B 113
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B2B Testimonials: Seven Things to Do When Clients Won’t (or Can’t) Talk

Webbiquity SMM

Search for any local restaurant, retailer or other establishment and customer reviews are almost certain to be featured prominently in the results. But obtaining and publishing client ratings and reviews is much more difficult in the b2b world. Image credit: Carla Zanoni. ” Not gonna happen. Here are seven possible tactics.

B2B 101