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Leading Companies for Customer Service, On and Off Social

Buzz Marketing for Technology

Recently I moderated another Social Media Today webinar as part of their Best Thinker webinar series, this time on the topic of Leading Companies for Customer Service, On and Off Social. You can also scan the highlights of this webinar on Twitter by reading the Storify below.

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Share This: a Recap of #measurePR with Richard Bagnall (Pt. I)

Waxing UnLyrical

Also learned many things about global pr measurement in which Gorkana (the company Metrica merged with) now excels. He also created a lovely Storify of the chat. area, she loves helping for- and non-profit clients, both small and large, turn corporate codswallop into community cool™. Based in the Washington, D.C.,

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No Keyboard, No Problem: How An April Fools’ Day “Setback” Brought Marc Jacobs and Staples Together

Convince & Convert

Ultimately, @MarcJacobsIntl and its fan community succeeded in pleading to @Staples for help. The company humorously leveraged Storify to chronicle its #nokeyboardnoproblem experience. So, what can companies learn from this April Fools’ #nokeyboardnoproblem “fiasco?” Bonus points? Check it out here.

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Klout, the Super Bowl, and Our Addiction to Shooting the Messenger

Convince & Convert

Former reporter, now PR guy Tom Spalding is chronicling the blow-by-blow with regular Storify collections from the Social 46 trenches. Should companies also publish the rationale every time they send a targeted coupon in the mail to high efficacy consumers based on past purchase history? Where’s the community spirit in that?

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26 Tips to Instantly Improve Your Pinterest Marketing Strategy

Rebekah Radice

I was thrilled to join the fast-paced conversation within the #PinChat community on Twitter where we discussed Pinterest marketing and what it takes to build an effective Pinterest strategy. A5) Whether you showcase your company, product or service, images pack the one-two punch your post needs to gain attention.

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How to Grow a Twitter Chat to Reach 1 Million People: Learnings From Two Years of #bufferchat

Buffer Social

— we’ve had a blast getting to join with our community every week for the past two years in #bufferchat. . What began as a curious community experiment has grown into a pillar of our community efforts. Community has been a driving force within Buffer from the start. Our current #bufferchat workflow.

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The 21 Best Content Curation Tools

Webbiquity SMM

1) Storify. Pricing: free version; contact vendor for Storify 2 pricing. Calling itself “the first digital publishing platform that is fully wired for social,” RebelMouse enables brands, media companies and individuals to create content that reaches and grows audiences across the social web. 9) RebelMouse.

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