Likeable

SEPTEMBER 24, 2019

Since many of these interactions are spurred by complaints, this is an enormous opportunity for brands to right wrongs, build consumer trust, and change sentiment. For a master class in customer service on social, look no further than Airline Complaint Twitter. Loosening Up Your Brand. Knowing Its Place.

Twitter 80

Twitter Airlines Aggregator Meme 80

Keyhole.co

JUNE 19, 2023

Implementing social listening tactic Social listening involves monitoring digital conversations to understand what customers say about a brand and its industry online. It includes an analysis of context, sentiment, and the overall customer experience. Let’s have a look at brands that excel at this. JetBlue Airways This U.S.-based

Social Media 52

Social Media UGC Content Loyalty 52

Sprout Social

DECEMBER 5, 2023

With millions of people signing up daily across social media platforms, keeping track of conversations about your brand online is becoming an uphill battle. Brands can take advantage of Sprout’s review management, social listening and sentiment analysis features to monitor their brand’s online reputation at all times.

Reputation 100

Reputation Software Tools Sentiment 100

Convince & Convert

JULY 27, 2012

We were on a multitude of airlines during that trip. One of the airlines we were on, I won’t name them, but they are the official airline of a country that borders ours to the north. I’ve been on that airline a few times, because we do a fair amount of work in Canada, and I speak up there a lot. Richard: Yes.

Airlines 115

Airlines Sentiment Hotels ROI 115

Webbiquity SMM

MARCH 4, 2014

. “Listening to over 25,000 conversations daily produced a wealth of data, but the brand has had to be creative in how it sorts and utilizes this information. The brand has since designed over 300 monitoring categories in order to aggregate information by product line, customer segments, and various business functions.

Review 205

Review Radian6 Guidelines Policies 205