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How to create a complaint management system to protect your brand reputation

Sprout Social

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. Brand loyalty A negative experience with your brand may deter some customers for good. It’s also an opportunity to become the ‘hero’ in your customer’s story.

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5 of the Best Content Curation Tools for Social Media Managers

Hootsuite

You’ll be able to understand brand sentiment, collect feedback, and intervene before situations escalate. Talkwalker Talkwalker is one of the best content curation tools for social and consumer data. With Talkwalker, you can dig into the granular social analytics and really buff out your marketing strategy. Social listening.

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12 Best Instagram Competitor Analysis Tools

Keyhole.co

With more than one billion active members, Instagram is one of the most prominent social networking channels among brands. Thus, many businesses use this photo and video-sharing site for social media marketing. Pros: Comes with a sentiment analysis feature and gives access to the historical data of your competitors.

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The Ultimate List of Social Media Definitions You Need to Know

Hootsuite

In the context of social media, an algorithm is how a social platform determines which content to display at any given time to a particular user. Analytics is an umbrella term used to describe both social analysis tools and the information those tools provide. How the Instagram Algorithm Works. How the Twitter Algorithm Works.

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Your Social Media Guide to the Holiday Season: How to Prepare for It (and What to Avoid)

agora pulse

Ask users what they’re doing for the holidays, or just thank them for their loyalty and wish them a safe and happy holiday with their family. These messages can be humorous, sweet or sentimental. Now, if you’re a savvy marketer, you’ll also plan to maximize all your social networks to increase their turnover.

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Your Social Media Guide to the Holiday Season: How to Prepare for It (and What to Avoid)

agora pulse

Ask users what they’re doing for the holidays, or just thank them for their loyalty and wish them a safe and happy holiday with their family. These messages can be humorous, sweet or sentimental. Now, if you’re a savvy marketer, you’ll also plan to maximize all your social networks to increase their turnover.

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The complete guide to online social listening

Sprout Social

At the end of the day, online social listening gives you a more comprehensive understanding of your brand sentiment. Monitoring your comment section and notifications can actually help you breed brand loyalty. Unlike other social networks where responding to comments is the norm, brands should tread lightly on Reddit.

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