Issues Journal Social CRM Upcoming 
Convince & Convert
FEBRUARY 23, 2010
But, figuring out which of these is the primary reason you’re active in social media, and how to allocate resources accordingly is going to be a major issue, as norms, software, and staffing around each approach are starting to diverge. This is the a classic issue with many marketing and product developers, they don't listen.
Convince & Convert
AUGUST 31, 2010
I love what my friend Beth Harte has to say on this issue. I’ve often wondered about this “conversation&# issue. I’ve spent a lot of time noodling on the issue of scale in social media, and things like advocacy programs, etc. link] Social Media Jobs Exposed Thanks for a very good and thoughtful post!
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Convince & Convert
AUGUST 4, 2010
In my world, marketing and customer service go hand in hand – the moving industry gets a pretty bad rap, so a lot of my social media outreach is directed around advice and customer service issues. link] Kim Kraynak This is a great post that hits an issue right on the head. Kim Kraynak Great post Jay! Great post Jay!
Convince & Convert
JULY 8, 2010
The Wall Street Journal said email’s era had ended thanks to Facebook. The reasons that social networks require email addresses are numerous: 1. This allows them to tell you when the system is down or experiencing service issues. Robert Scoble argued that email faced deletion at the hands of Web 2.0 March 2009. October 2009.
Convince & Convert
SEPTEMBER 20, 2010
Twitter also offers a lot to the PR teams within brands who need to seed constant updates and handle crisis management issues. You certainly covered some great reasons to that point. Twitter for customer service, retention, support and even marketing, offers the lion's share of benefits to brands. I love that you first joined to yell.
Convince & Convert
AUGUST 25, 2010
Free access to premium news sites such as the New York Times and Wall Street Journal, free iTunes downloads, and for the kids free access to Nick Jr. Its early traction came from providing a social setting where issues and concerns of the day and era could be shared and discussed. games that typically require monthly fees.
Convince & Convert
SEPTEMBER 20, 2010
Judgment and Wisdom Are Not the Same A column by The Wall Street Journal’s Peggy Noonan entitled Youth Has Outlived Its Usefulness, focused on good judgment. Im a frequent social media conference speaker , and interview social media luminaries for my Twitter 20 series of live Twitter interviews. How can I help you?
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