What is Conversational Commerce and Why Does it Matter for Brands?
Hootsuite
OCTOBER 27, 2022
But, only 49% of customers say companies provide good customer service. Chatbots like Heyday can also answer all the FAQs coming in, saving your team valuable time and resources. A live chat app gives customers the option to message a real-live customer service agent. People use social messaging apps more than social media.
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