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‘Tis the Season to Double Down on Social Customer Care (and Protect Your Community Managers)

Convince & Convert

Before we move into how to mobilize your company to provide extraordinary social customer care, this is a great time to remind everyone reading that social media community managers are grappling with burnout: The faucet never stops. You can set hours, scale teams, and establish processes, but this work never turns off. .

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Corporate America steps up to deal with #COVID-19

Janet Fouts

You might be wondering how companies are taking care of their people during the COVID-19 crisis. Here are a few of the many companies who have stepped up to care for and protect their teams, customers and vendors. Comcast and T-Mobile upgraded everyone to unlimited data for the next 90 days.

Retail 169
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Social Media Security Tips and Tools to Mitigate Risks

Hootsuite

In today’s busy world, it is all too easy for an employee to accidentally expose the company to threats online. It’s relatively easy for an imposter to create a social media account that looks like it belongs to your company. When they Tweeted racial slurs and other profanities, his team had to do damage control. Human error.

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How to Plan Your Social Media Strategy for Better Engagement

Visually SM

They don’t need to follow any guidelines since the point is to share daily things without worrying too much. Why does every company need a social media strategy? With a blueprint to organize that, everything will be crystal clear to your team. Why does every company need a social media strategy?

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How to Develop a Social Media Policy for Employees in 2020 and Beyond

Oktopost

A social media policy (abbreviated as SMP) is a set of guidelines detailing how and when employees should or shouldn’t use social media. . General recommendations and guidelines for social media usage. General recommendations and guidelines for social media usage. Use of company social accounts. Policy enforcement.

Policies 146
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4-Day Work Weeks: Results From 2020 and Our Plan for 2021

Buffer Social

I surveyed our team members (all 84 of whom are spread out across the globe) to understand the best way to help them cope with so many things shifting at once. Here’s a look at some of what we’ve learned from surveying our team about the four-day work week over the course of our two trials. for product teams, and from 3.2

Survey 96
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Google’s Mobile Update and Online Visibility

Proactive Report

Friday’s #DigitalPR Twitter chat with Rafferty Pendery was all about the need for businesses to embrace mobile and prepare for Googles’s next mobile update. Q2: Google has another mobile search update scheduled for May. Surely every business is ready for mobile now? And they use it all the time.

Mobile 40