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Is Your Brand Ready for Customer Service on Social Media?

Ignite Social Media

Here are just a few industries that would benefit from offering customer service online: Retail Industry: Your brand sells products or goods – online, in store locations or both. First, we need to determine if your brand falls into an industry where offering customer service even makes sense. Not ready to talk just yet?

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How to Cut Costs with Your Own Support Community

Techipedia: Tamar Weinberg

Maintaining traditional channels like phone, email and live chat support are a must—but a solid support community can cut that burden drastically, saving you time and money. But good communities are more than support channels. An effective support community relies on members to generate much of the support. It’s Worked Before.

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5 best TikTok marketing agencies in 2023

Sprout Social

Fantastic Furniture is an Australian retailer that’s a favorite for furniture and bedding. Who they are: Headquartered out of Nova Scotia, Dash Hudson is a social entertainment marketing software company. To carry out these tasks, it’s common for agencies to use social media management software like Sprout Social. meccabeauty.

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Industry benchmarks to inform your social media presence

Sprout Social

Industries that publish more posts per average per day were media and entertainment (67), sports (42) and retail (36). Industries that received more engagements than average per day included media and entertainment (1125), sports (965) and software, internet and technology companies (358). Engagements received on brand content.

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Post Performance Report: Brands transforming social customer care

Sprout Social

So this month we scoured the internet looking for brands across industries—from pet products to business software to car insurance—who shine when responding on social. Chewy: Melting pet parents’ hearts For help crafting this article, we turned to Sprout Social’s community, The Arboretum , to learn which brands inspired other social pros.

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How The World’s Top Fitness Brands Are Building Social Community To Grow Their Business

Pixlee

Intensely passionate communities have formed around types of exercise and activities, and members share details of every training session and achievement across all forms of social media. Community is a competitive advantage because members encourage, motivate, and help one another. Community Needs To Be Part Of The Company’s DNA.

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How to Automate DMs on Social Media

Hootsuite

Many chatbots use conversational AI , so you know the communication will flow naturally. This type of software is much more reliably trustworthy than other certain black hat Instagram automation techniques. When you buy software from chatbot brands like Heyday , you can rest assured you’ll be taken care of.