Waxing UnLyrical

article thumbnail

Managing Negative Comments in Social Media

Waxing UnLyrical

If you work as a social media manager or online community manager you see these all the time … negative comments. Here are 6 more tips on how to manage negative comments: Listen to what is being said. Don’t let negative comments linger. It will only reflect poorly on you and your organization. Respond quickly.

Comments 214
article thumbnail

Our Industry, Your Answers: Breaking Down the 2018 JOTW Communications Survey

Waxing UnLyrical

What surprised me was the degree – I could feel the frustration stemming from the sentiment expressed in the open-ended comments.”. Regardless of the organization or industry you serve, corporate communications and PR can be a time-consuming, workday-busting affair with little or no set schedule. Send Help … Please.

Survey 185
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Once Upon a Time …: The Art of Storytelling

Waxing UnLyrical

In the case of a corporate communications writer, your hero should always be a member of your organization, likely your CEO, founder or another member of the C-suite. This may be a group or organization proliferating the problem – or even the problem itself. It’s the classic good vs. evil tale.

article thumbnail

Become the Pied Piper of Community Building

Waxing UnLyrical

To do this thank them when they share your content, reply to their questions, engage with their content, response to comments and address negative comments. When engaging with your follower’s content, thanking them, responding to comments, and addressing negative feedback you have to sound like a person. Customer Service.

article thumbnail

How Google Instant Might Impact Your Small Non-Profit

Waxing UnLyrical

While it’s too soon to tell what effects Google Instant might have on your search traffic or how best to adapt marketing efforts, some have speculated that small businesses may be more affected than large organizations. This would mean the same number of organizations competing for a smaller number of keywords. (So

Google 254
article thumbnail

What a Sandcastle Reminded Me About Strategy

Waxing UnLyrical

So when you’re coming up with your strategy and measurable objectives, everything that you and your organization are going to invest—in that initiative—must be worth it from a business point of view, i.e. not negative, but more of a “net gain.” Either way, do share via a comment, I’d love to know.

Strategy 253
article thumbnail

Person-to-Person Communication: The Human Side of Public Relations

Waxing UnLyrical

I’ve written about this before for Waxing Unlyrical, and will continue to sound off when I feel the occasion calls for comment. Public relations is just that…relations with the public (aka “human beings”) who have a vested interest in what our client or organization is doing.

Banking 240