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Social Media Customer Service: Everything You Need to Do it Well

Hootsuite

Social media customer service means using social channels to provide efficient and effective customer service and support. Customers expect to be able to reach out to brands on social channels for help—and get a quick reply. Social media customer service stats. of them saying it’s their top choice.

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The 2 Ingredient Recipe for the Social Media Magic Middle

Convince & Convert

Your customers, potential customers and fans only care about two things in social media: They want to be heard. Smart brands are adept at both socially enabled customer service and social media marketing, but few are equally good at both ingredients of the Magic Middle of social. They want to be loved.

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L-O-V-E for Social Businesses on Valentine’s Day

Waxing UnLyrical

Last year, I wrote about injecting the Valentine’s Day spirit into social media , and I really didn’t want to write a hackneyed version of what I’m sure will be several such posts out today. What social businesses have “convinced and converted” (h/t Jay Baer) you? You have a fan for life in me.

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The Top #Nifty50 Men Writers on Twitter for 2013

Webbiquity SMM

Our goal in designing these awards was to honor the top 50 women and top 50 men in social media. This year, we wanted to target a specific group once again, and so we agreed to honor the top bloggers, authors, PR specialists, and journalists on Twitter. She is an expert blogger for AT&T Networking Exchange on social media.

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The bus to Hawaii: Marriott boosts Hawaii Bookings 40% with event.

Akamai Marketing

The group got lots of together time as they moved along middle America on a 45-foot bus. The cost of the campaign was approximately $350,000 with Marriott covering hotel expenses and partner Hawaiian airlines covering flights. Marriott Hawaii bookings are up 40%. What’s your social currency? The result?

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Think Like Zuck: 5 Secrets of Success of Facebook’s CEO Mark Zuckerberg

Techipedia: Tamar Weinberg

I discuss the answers to this question in more detail in my book “ Think Like Zuck: The Five Business Secrets of Facebook’s Improbably Brilliant CEO Mark Zuckerberg ”, but in this post I wanted to share some quick insights around the five key elements of success. Walter was named among 25 Women Who Rock Social Media in 2012.

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Three Things Twitter’s Marketing Team Needs to Do

Webbiquity SMM

And it’s almost shocking how Twitter has failed to attract even that share within some key groups in this segment. At the other end of the spectrum, the reaction on Twitter was brutal when United Airlines forcibly dragged a passenger off a plane in 2017.

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