Bare Feet Studios

JULY 2, 2008

Here’s a real life example with several free ideas I have for United Airlines , or any airline really. The Case of the Cancelled Flight Shane and I were booked to travel from DTW to ORD to LAX to HNL on Sunday, June 29th. I immediately got on the phone to start the re-booking process.

Airlines 40

Airlines Marketing Travel Hotels 40

Convince & Convert

FEBRUARY 23, 2013

” In the study of more than 23,000 customers of 100+ brands, JD Power found that just seven companies were cited by consumers as being particularly adept at both social media marketing and social media customer service: Southwest Airlines. .” A one-pronged approach to social is no longer an option.” Virgin America.

Social Media 139

Social Media Banking Airlines Apple 139

Pixlee

SEPTEMBER 23, 2017

Leveraging partnerships with travel influencers can help hospitality and travel brands reach a wider audience and boost engagement and bookings all while showcasing the brand in an authentic and organic way. Two Monkeys Travel Group. So, where do you start as a brand?

Travel 66

Travel Influencer Brands Airlines 66

Convince & Convert

APRIL 21, 2013

This kind of truly, useful marketing (which I call “Youtility” in my forthcoming new book) is all about hyper-relevance and communicating to customers in context. Other speakers include executives from Tesco, Target, USAA, Bank of Montreal, United Airlines, Cigna, Jaguar Land Rover, Target and hundreds more.

Airlines 132

Airlines Hosting Hotels Banking 132

Talkwalker SM

JULY 28, 2016

As you can see in the Facebook post above, the influencer Brooke Savard uses #LifeWellTravelled even though the experience she talks about has nothing to do with the airline which created the hashtag. This success can be partly explained by the continued involvement in the campaign of travel blogger Jessica Stein (2.3

Hashtag 60

Hashtag Campaign Industry Hotels 60

Convince & Convert

APRIL 4, 2012

How’s the book doing? Erika: The book is doing great. You know from when your book came out last year, Amazon releases the Kindle edition when they like. You know from when your book came out last year, Amazon releases the Kindle edition when they like. I love the examples in the book, too. I loved it.

Forums 121

Forums Case Study Exercises Brands 121

Convince & Convert

SEPTEMBER 11, 2011

Other than signing book deals, the favorite sport of the social media punditry these days seems to be bashing Klout. You think Southwest Airlines would have liked a data feed that automatically appended Klout scores to passenger manifests before they kicked Kevin Smith off a flight? Damn right they would.

Klout 159

Klout Nielsen Influencer Social CRM 159

Pixlee

DECEMBER 29, 2017

With the goal of helping companies to compete for bookings like digitally native brands, they’ll bring together key stakeholders across different verticals and discuss marketing and social media strategies. Notable brands from the 2017 conference included: United Airlines, Airbnb, Trip Advisor, and Intercontinental Hotel Group.

Travel 40

Travel Conference Tourism Forums 40

Pixlee

DECEMBER 29, 2016

With the goal of helping companies to compete for bookings like digitally native brands, they’ll bring together key stakeholders across different verticals and discuss marketing and social media strategies. Notable brands from the 2016 conference included: United Airlines, Trip Advisor, Twitter, and Intercontinental Hotel Group.

Travel 47

Travel Conference Tourism Hotels 47

Twist Image

JULY 19, 2018

I used to read books exclusively on my iPhone using the Kindle app. Because there is no headphone jack (it's lightning bolt only) and because on certain airlines you're not allowed to use Bluetooth headphones (what's up with that?!?!), six pixels group. Nothing revolutionary there. My Kindle needed a case. Instance #2 : I fly.

Retail 40

Retail iPhone Airlines Apple 40

Writtent Blog

JUNE 27, 2013

Research by the NN Group has found that while the average website visit lasts less than 60 seconds, the first ten seconds are the most important in how a prospect will perceive your website, and ultimately your company. One enterprise brand that’s nailed a fun blog layout is Southwest Airlines: Image Credit: Southwest.

Company 96

Company Brands Widget Policies 96

Hootsuite

SEPTEMBER 8, 2020

Another study found that higher-revenue airlines offer more empathetic customer care on Twitter. For instance, you might need confidential information like a booking number or account name. You can access ticket details such as the issue’s status, requester, subject, description, comments, groups, and assigned team members.

Social Media 145

Social Media HootSuite Issues Team 145

Waxing UnLyrical

NOVEMBER 25, 2010

Ever budget-conscious, I booked what I thought was a great hotel, using my points… right in the heart of Times Square. After one night of being unable to sleep because of the din (if you’ve ever wondered, Times Square really does not sleep at night), I found a Kimpton Group hotel uptown, and we moved, regardless of the points.

Hotels 223

Hotels Class Postrank Energy 223

Convince & Convert

MARCH 31, 2015

And the Convince & Convert Media division provides digital advice to marketers and business owners via this blog (10 posts per week), our daily email ( The One Thing ), our 4 podcasts, ebooks, books, speaking and beyond. I was lucky enough to get into the beta group for Amy from X.ai Amy from X.ai Ready to have your mind blown?

Company 60

Company Products Tools Collaboration 60

Laurel Papworth

JANUARY 14, 2010

Interesting to juxtapose them against the reality of our booking with Discover Australia and staying at the York Fairmont in the Blue Mountains. Next time I will book direct with the hotel and check FIRST that what they advertise “free internet&# doesn’t come with such ridiculous marketing spin. Aaah Holidays.

Hotels 85

Hotels Tourism Travel Social Media 85

Convince & Convert

AUGUST 2, 2012

This episode features Jeremiah Owyang and Rebecca Lieb from the Altimeter Group. I get the quarterly digest book and the whole thing. And our buddy Jim Kukral at digitalbooklaunch.com , who in addition to helping authors get their books published digitally is our erstwhile co-host and fill-in guy here on Social Pros.

Social Media 115

Social Media Groups Groups Campaign 115

Writtent Blog

MAY 11, 2021

The EXECUTIVE shall see to the maintenance of records and books, consisting of all account balances, assets, liabilities, and all other revenue information pertaining to the PARTNERSHIP. This also means British airlines will no longer be under the jurisdiction of the ECJ or supervision of the EASA.

CPA 40

CPA Banking Template Templates 40

ProBlogger

SEPTEMBER 14, 2010

Language – is it possible to get your e-book translated into foreign languages to increase sales? Ideas to consider include: Repackaging your existing product – can an e-book become a video or a live workshop ? Can your e-book become a real book , or could you create an audio book from it? Creating add-on products.

Products 39

Products How To Airlines Blogger 39

Writtent Blog

MAY 23, 2021

Setting-4: Condition type of group. The condition type group specifies which rebate condition types are to be used for the rebate agreement. Blinkist is an online service, which presents condensed and easily digestible contents of non-fiction books in 15-minute summaries called blinks. You can find it by clicking the link below.

Real Estate 40

Real Estate Guidelines Policies Insurance 40

ProBlogger

JANUARY 30, 2011

Another agreed, “I would love to read this book. Maybe I can count it as one of the many books I resolve to read this year.”. Yet, after the contest ended and the book was awarded, some readers suddenly didn’t want the book; or, more accurately, they didn’t want to pay for it. ,” said one reader. How ‘bout this car?

Buy 46

Buy eBook Compete Small Business 46

Convince & Convert

APRIL 12, 2012

The social media stat of the week comes from… I guess it’s a management consultancy or a research group called the CFI Group. At this point, everybody has complained about every airline imaginable, and they’ve had the worst experience imaginable with Delta, United, American, you name it. Eric : Ah yes, indeed.

Hotels 118

Hotels Instagram Authentication Social Media 118

Hootsuite

DECEMBER 14, 2021

In 2021, all age groups have a solid representation on the platform: Distribution of TikTok users in the United States as of March 2021, by age group (Source: Statista ). Take a leaf out of Ryanair’s book and reply to every comment you get. That might sound like a chore, but it’s helped the airline amass 1.3m khaby.lame.

Tips 138

Tips How To Hashtag Meme 138

Sprout Social

MARCH 16, 2023

For example, maybe you’re completely loyal to the airline whose customer service rep magically found you the perfect flight. Even in the face of price increases and flight cancellations, you’ll never book with another airline again. Voice of the customer data Social media could be described as the world’s largest focus group.

Metrics 100

Metrics Social Media Sentiment Airlines 100

Hootsuite

MAY 16, 2023

That one interaction became a free focus group, advertisement, user-generated content, and customer testimonial. Remember the viral video of security officers dragging a United Airlines customer off of an overbooked plane? The brand listened, updated the bottle, and the TikToker shared the story. That’s where social listening comes in.

Reputation 108

Reputation Social Media HootSuite Sentiment 108

Bare Feet Studios

JANUARY 4, 2010

Hawaiian Airlines , Bare Feet Studios (yours truly), and the Prince Kuhio Hilton Waikiki provided transportation and lodging for Rick and Kirsten over the six month support period. We also implemented a lot of technology – and on two occasions beamed in Rick and/or Kirsten live via video chat.

Social Media 47

Social Media Flickr Upcoming Transportation 47

Convince & Convert

FEBRUARY 24, 2010

Southwest Airlines has to coordinate its marketing and customer service response, in real-time, create its own content on its blog and Twitter account, while also dealing with the media jackals. Power, Risk & Accountability Today, I gave a presentation to LEAD San Diego, a group of Southern California business leaders.

Compete 115

Compete Conference Organization Social CRM 115

Convince & Convert

JULY 27, 2012

Read on for insights from Jay Baer & Eric Boss ‘s Social Media Stat of the Week ( This week : The Altimeter Group released the public report, The Social Media ROI Cookbook. We were on a multitude of airlines during that trip. This is Episode 26 of the Social Pros Podcast : Real People Doing Real Work in Social Media.

Airlines 115

Airlines Sentiment Hotels ROI 115

Convince & Convert

MAY 18, 2012

Jay : I mean it’s a focus group of one at that point, is it not? I see so many tweets about horrible airline experiences, or so many things like, “Oh my God, this new record is the best thing ever,” that I almost don’t even listen to them anymore. Editor’s Note: It was formerly Big Fuel).

Yahoo 115

Yahoo Yammer Social Media Software 115

Convince & Convert

AUGUST 10, 2012

But if you’re a brand that has a disproportionate amount of chatter nights and weekends, let’s say an airline, a movie theater, Taco Bell, then wouldn’t you think to staff that yourselves round the clock , and then put a couple people on that? Jay’s Thought of the Week. Eric : Yeah. To say, “You know what?

Feed 116

Feed Feedly Campaign Social Media 116

Viper Chill

AUGUST 28, 2012

You need to learn the theory of it all which might involve reading other blogs and books that you like. Are there popular books on Amazon / Barnes & Noble websites about the niche. Hundreds of people have written entire books on the topic, and the majority have still left their readers questioning how to handle their time.

Adsense 77

Adsense How To Forums Sites 77

Convince & Convert

APRIL 28, 2010

Would the VP of Customer Satisfaction of Southwest Airlines have called Kevin Smith at home (after he was kicked off a plane for being too portly), if Kevin Smith did NOT have 1.6 Fly more miles, get priority seating on an airline. million followers on Twitter? The reality is, there’s never been a level playing field.

Social Media 147

Social Media Strategy Influencer Social CRM 147

Convince & Convert

JULY 8, 2016

We also do have a Facebook group, and that is Jay’s Facebook group that he started around the concept of the “Hug Your Haters” customer service side of things. So that Facebook group is there as well. But I had my reasons, and so I did it to support a group effort. Is it worth setting up a group?

Engagement 104

Engagement How To Groups Groups 104

Bare Feet Studios

JUNE 7, 2009

The additional collaborators (hotels, Hawaiian Airlines , Avis & the bloggers) all gave from their pockets to support Hawaii tourism – of which they are a vital part. It’s a lot of work for a group of volunteers. There is no Podcamp Hawaii 2009 though – despite the hugely positive response.

Social Media 40

Social Media Tourism Blogger Upcoming 40

Convince & Convert

AUGUST 10, 2010

Personally, I had a problem with an airline recently. Hope the book writing is going well! We're in the final edits of the book now, so I can't complain about that at all. We're in the final edits of the book now, so I can't complain about that at all. I called and emailed, and received no response.

Social CRM 133

Social CRM Influencer Klout Social Media 133

Writtent Blog

MAY 4, 2021

After reading the sentence, run to the pronoun that can be used to replace the noun(s): Because they can describe either the group as a SINGLE ENTITY (only one singular) or the INDIVIDUALS in the group (more than one plural), these nouns pose special problems as antecedents. Hunter Group, Inc.[29]

Sample 40

Sample Samples Compete Banking 40

ProBlogger

JULY 1, 2012

Companies like Wal-Mart, Southwest Airlines, Charles Schwab, and BMW are all purpose-driven. For instance: When an unknown author named Tim Ferriss decided to promote his book, he focused his efforts. He called successful authors and asked them how they promoted their books. According to Jobs: “Apple was in serious trouble.

Strategy 42

Strategy Startup Apple Blogger 42

Writtent Blog

MAY 5, 2021

Top Photo Group Ilustrasi diskusiContoh dialog 3 orangSintia: This movie was released last week. What happens to my booking if the billing agreement was cancelled?Dont Dont worry – your booking remains unaffected and you can view your booking details by logging into Manage my booking. Have you watched it?Ranti:

Insurance 40

Insurance Template Templates Real Estate 40