Alterian Analytics Metrics Social CRM 
Net-Savvy Executive
MARCH 30, 2011
The Radian6 deal says a lot about interest in social CRM, or the integration of social media monitoring and customer relationship management. Social business software companies Jive and Lithium have picked up their own listening platforms. Nobody else does the one-stop social media shop like they do.
Convince & Convert
AUGUST 18, 2010
There are free and inexpensive tools that do just about the same thing Google Analytics can do, except that GA also shows bounce rate. And then there are monitoring tools like Alterian's SM2 that are out of most people's price ranges. So, it's not that PR professionals don't think these questions are important.
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Convince & Convert
SEPTEMBER 21, 2010
Like you say, it depends on what your metrics and goals are. Like you say, it depends on what your metrics and goals are. Social Media Monitoring Tools – How to Pick The Right One [link] #Tools #SocialMedia [link] martin s. Historical data seemed more robust as well. link] Danny Brown Great write-up, Katie. link] martin s.
Webbiquity SMM
AUGUST 16, 2010
Despite the widespread use of the phrase “social media marketing,&# marketing is not the only business use of social media, as John Jantsch reminds us. Here he outlines five ways that sales can use these tools as well, from social CRM to teaching prospects how to solve business issues.
Buzz Marketing for Technology
FEBRUARY 9, 2011
So I spent the better part of January looking at every social media listening, monitoring, analytics, intelligence and insights firm I could get my hands on. Socialmention – another free service for monitoring brands with a nice user experience (including some nice graphs and metrics) and the ability to do date range targeting.
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