Trending Sources

It Pays to Provide Customer Service via Twitter (Report)

SocialTimes Twitter

In the telecommunications industry specifically, conversations sparked by negative tweets resulted in three times more willingness to pay for monthly wireless plans than those that started with positive tweets. Customer satisfaction scores from customers who receive responses when they tweet businesses average one entire point hither, 2.66 compared with 3.66.

Facebook Eyes Internet.org Free Basics Launch in U.S. (Report)

SocialTimes Facebook

Brian Fung  of The Washington Post  reported that the social network has been in discussions with government officials and wireless carriers to bring Free Basics stateside. Fung also reported that Facebook has yet to engage in talks with major wireless carriers, instead focusing on smaller providers. Facebook Internet Brian Fung Craig Moffett Free Basics Internet.org mobile MoffettNathanson Mulicultural Media Telecom and Internet Council Nicol Turner-Lee telecommunications the washington post wireless carriersAccording to Fung, the U.S.

AT&T Loses Case; News Release Held Under Paid Advertising Laws

Spin Sucks

That’s what AT&T (then doing business as Cingular Wireless) did when they issued a news release about their MACH 1 and MACH 2 command centers that allow them to quickly respond to natural disasters so their customers aren’t without service for very long. How many of you have ever referred to something historical in a news release? know we have. Seems harmless. Wrong.

Five Steps to Insanely Good Customer Service

Spin Sucks

This amazing customer service came from my Internet/cable/wireless provider. And our wireless carriers are few and far between (granted, this is starting to change, but has a long way to go). Rogers Wireless is Canada’s largest voice and data communications services provider. Client Service Communication Apple Bell Customer Service digital media rogers wireless

The Spin Sucks Inquisition: Nikki Little

Spin Sucks

For HAPPO, Nikki manages a bi-weekly e-newsletter called the HAPPO MI Report , which serves as a job, events, and news resource for communications professionals. You also can find her managing the Verizon Wireless Midwest Area blog , which she and her team have grown from a Tumblr blog three years ago into a real community. and we got together for a drink before her craziness began.

Social Media Ostriches – The Corporate Hypocrisy Of Blocking Employee Access To Facebook and Twitter

SocMed Sean

This same company issues laptops, email, and wireless access to all of their employees. There have been quite a few situations where folks on Twitter have reported news before the local or national news outlets. As more news and events are reported first via social media, employees who have access and actively monitoring social media sites are going to be able to react more quickly.

A Deeper Look at the Twitter Metrics You Should Be Tracking

Sprout Social

You can run months worth of reports, but they won’t mean a thing if you’re trying to measure something you don’t understand. Mobile footprint : Informs you about which wireless carrier and device your audience is using. Twitter Metrics Reports to Run. We broke down all of this information for you with a handful of intuitive reports. The Profiles Report. Home Tab.

T-Mobile USA in Talks for Data-Free Facebook Video Streaming

SocialTimes Facebook

Ina Fried of Re/code  reported that Facebook and T-Mobile have been in discussion to add videos from the social network to the wireless carrier’s Binge On offerings. There are also some technical hurdles to overcome in terms of ensuring that T-Mobile properly identifies video streams from Facebook, Fried reported. T-Mobile USA  customers who are part of its Binge On  program may soon be able to stream Facebook video without running up their data bills. Facebook Web Video Binge On ESPN HBO Ina Fried netflix Re/code T-Mobile USA Videos YouTube

Are Parents Really Naming Their Kids After Pokemon Characters?!

Twist Image

It was a crazy week of big companies reporting their numbers. It was announced this week that "a broad set of technology advances is poised to transform what today's smartphones and other wireless mobile devices can do -- ushering in high-resolution video and fully immersive, 3-D environments. At the NYU Wireless lab in Brooklyn, students are testing prototype equipment -- forerunners to next-generation phones -- that are able to transmit a blazing 10 gigabits of data per second, all while moving around crowded courtyards. Tags: 5g wireless. morning show. No joke.

Government Use of Social Media - "In Addition to," Not "In Lieu of.

Social Media Strategery

link] Shim Marom Thanks for sharing this information, it's a fascinating worth reading report. Home About Me Speaking Legal-ese My Team Gov 2.0 Events Calendar Subscribe: Posts | Comments | Email Social Media Strategery Best Of Best Practices Enterprise 2.0 Government 2.0 Miscellaneous Personal Prof. Despite the Government 2.0 What does this mean to the Gov 2.0 Tim @Steve YES!

How 16 Companies are Dominating the World’s Google Search Results

Viper Chill

expect the data for May will be significantly higher, but I have to wait until June 10th to see (that’s when SimilarWeb confirm they’ll update their reporting). best wireless earbuds: 1st (22,200 searches per month). million visitors to the site with 56% of that reportedly from free search engine traffic. The arrows in this picture represent links. Social Media

What’s Your Mobile Marketing Strategy?

Small Business Mavericks

Before starting my own company in 2006, I worked for 16 years in the wireless industry for AT&T Wireless and Cingular, so I’ve watched mobile develop over the years with more than a casual passers-by interest. Coca Cola reported tremendous success leveraging sponsored Tweets during the World Cup, for example. Amidst all the hype with social media, there’s a growing trend that sometimes gets lost in the shuffle: Mobile marketing. For many reasons, mobile marketing has been slow to grow in the United States. Who uses digital coupons? Where Mobile is headed.

Open Research: A Framework for Social Analytics

www.web-strategist.com

You may recognize these five states from the research I’ve been doing over the past few years How to Organize for Social Media Measurement Read the report, print it out, and share with others. Read Susan’s post announcing this report. I’ll link to posts that add to the discussion below. Why are social analytics so important? The compass idea illustrates this clearly.

4 iPad Alternatives

Idaconcpts

Online reviews report that it tests well on 2-handed typing. Bad: User reviews have reported that this tablet is a bit clunky to handle when used as an e-reader. The 3G wireless data performs well in speed tests. Also, take a look at these 3 Problems with Apple’s iPad. Here is a review of 4 tablet alternatives to the iPad. 1. LG G-Slate. Screen: 8.9 Weight: 1.3 pounds.

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Need Mobile Intel? Read The Third Screen

Geoff Livingston

It serves as a solid primer, going into the history of wireless communications, and explaining why businesses have so little control over mobile stakeholders. From the perspective of an online marketer and a former wireless reporter, this book was impressive. Some books capture the spirit of a marketing zeitgeist just as it begins to happen in full force.

51 Profitable SEO Niches to Dominate with Low Competition

Viper Chill

Therefore, if we analyse the terms they’re ranking for, we can see opportunities where new sites and pages actually stand a chance of ranking. I’ve logged into SEMRush.com now to give you a list of some of those terms, for your inspiration: wireless earbuds: 90,500 searches per month. best wireless earbuds: 22,200 searches per month. ” Near me. That’s it.

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How to Analyze Twitter Data

Sprout Social

Mobile Footprint: The top used wireless carrier for your audience. One of our most robust tools included in our suite is the Twitter Profiles Report. This presentation-ready Twitter report goes the extra mile with tackling Twitter data from one or multiple profiles. Sprout Social’s Twitter Activity Overview summarizes key statistics in your selected report time frame.

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Tracking, Personalization And Screams Of Privacy

Twist Image

According to the report above (and just about every person you speak to who is an Amazon consumer), we love them for it. According to the Business Insider article: "Nomi's team gives retailers a snippet of code that lets wireless routers listen for nearby smart phone signals. The wireless routers can detect unique Media Access Control (MAC) codes from smart phones and then collect non-invasive data about customers in real-time. Any tracking of information of consumers without the consent of your consumer is a breach of privacy, right? What does the company do? apple.

What Keeps The Chief Marketing Officer Awake At Night? - Part 3

Twist Image

very senior Chief Marketing Officer at one of the largest telecommunications companies in North America leaned over my shoulder after someone mentioned the famed Gartner report at an event, and sighed, "if I hear about this report one more time, I am going to blow a gasket." Yes, we have ten billion-plus wireless connected devices today, but it''s looking like that number will triple by 2020 to over thirty billion devices (more on that here: 10BN+ Wirelessly Connected Devices Today, 30BN+ In 2020?s Are marketers still scared of technology? no boot up time).

Apple Debuts iBeacon Location Technology in U.S. Stores

The Realtime Report

Visitors with Bluetooth on and iOS7 on their mobile device receive messages about products, events and other info — provided they’ve downloaded the Apple Store app and allow it to send notices based on location, reports the San Diego Union-Tribune. How can a retailer effectively reach consumers in-store and educate them about deals that might be of particular interest?

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Asperger's and IT: Dark secret or open secret?

Buzz Marketing for Technology

Mobile & Wireless. Wireless Networking. Mobile & Wireless. Wireless Networking. Wireless Trends & Technologies. Computerworld Reports. CW Report: SaaS Solutions for Remote Systems Management. Computerworld Reports. 2008 Internet Malware Trends Report. Defy the laws of reporting - introducing Crystal Reports(R) 2008. ); ); } else { document.write(); }. ); } else { document.write(); }. More Resources. Blogs Webcasts Quickstudies Security Managers Journal This Week in Print. Zones White Papers Editorial Calendar.

Web 2.0, Secondary Orality, and the Gutenberg Parenthesis

Buzz Marketing for Technology

CalTech Implements Wireless Network Funded by Anonymous Gift. Most Malware Found on Trusted Web Pages, Report Says. Networking/Wireless. campuses, with faculty and students demanding cost-effective wireless solutions for teaching and learning. Wireless Technologies for the Campus Enterprise. Campus Technology. Subscription. Newsletters. RSS Contact Us. Password.

Best Social Media Stats, Facts and Marketing Research of 2010

Webbiquity SMM

According to MarketingSherpa research, marketers working in social media report an average 27% conversion rate for organic search traffic, while those not using social media reported a 17% rate. Find out in this report. Simon Grabowski reports that the data should persuade even small businesses to “get social&# with their email and other marketing tactics. Adam T.

Changes in News Delivery Give New Power to Press Releases

Proactive Report

This has wrought some major changes in how journalist go about news gathering and reporting.   And since a large part of our job as PR practitioners is media relations, it affects our work too. Jim Brady of the Washington Post says, “As journalists we can’t sit back and say this is how we’ve reported on the news for the last 50 years. No one was wirelessly connected. Facebook.

Everything You Need to Know to Run a Successful SMS Marketing Campaign

Convince & Convert

In fact, it’s been reported that Coca-Cola historically has invested 70% of their mobile budget on SMS marketing. And to comply with the wireless carriers, you need to include: STOP and HELP, instructions Frequency Terms and Conditions Business entity Disclosure of additional carrier charges Here’s what that might look like, all together: Greg’s Mobile VIP: 6 msgs/month.

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List of Social Media Management Systems (SMMS)

www.web-strategist.com

This is one component of Social CRM, which if you haven’t heard about, please read the report on the 18 use cases of Social CRM. In particular, this is an existing enterprise class vendor (previously I’ve published thorough research report on them) which bodes well to their level of potential levels of service, support, and market viability. like socialoomph too. Thanks!

The Social Cost of Unpaid Tweetup Teams

Bare Feet Studios

Words, deeds, and intentions travel quickly on the coconut wireless as well as on social media. Measure and report on your measurements. In case it is not obvious why brands engage social media influencers in this manner, let me summarize as I see it: Brands give things away for free in exchange for buzz. Here in Hawaii community, is not just a buzz word, it is a really big deal.

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When a Hurricane Meets Social Media: The Rise and Fall of Brand Reputation

Blue Focus Marketing

Figures from the study certainly bear this out, with two-thirds of the executives surveyed saying they have incorporated wireless network capabilities into their continuity plans.  “This is a test of the Emergency Broadcast System.” Ever since the advent of radio and television, these words have offered us a sense of connectedness and security.  THE POWER OF NOW. Mobile Security.

When a Hurricane Meets Social Media: The Rise and Fall of Brand Reputation

Blue Focus Marketing

Figures from the study certainly bear this out, with two-thirds of the executives surveyed saying they have incorporated wireless network capabilities into their continuity plans. “This is a test of the Emergency Broadcast System.” Ever since the advent of radio and television, these words have offered us a sense of connectedness and security. THE POWER OF NOW. Mobile Security.

AT&T Files FCC Complaint Over Google Voice

Freelance Social Media

Google Voice is not intended to be a replacement for traditional phone service — i n fact, you need an existing land or wireless line in order to use it. Google offered a quick background on the situation:  “Local telephone carriers charge long-distance companies for originating and terminating calls to and from their networks. Media. Marketing.

How to Get an Influencer's Attention

Techipedia: Tamar Weinberg

and the Silicon Alley Reporter. March 27, 2010 at 11:04 am How Are YOU pitching to editors and reporters? People listen to them, whether or not they necessarily do blogging or reporting. Perhaps this might serve as the start of a real relationship. If nothing else, these influencers will help to share your story with their own audience. They understand brevity. Do be direct.

2012 #Nifty50 Top Men in Technology on Twitter

Blue Focus Marketing

Kent Huffman is the CMO of BearCom Wireless and co-publisher of @SMMmagazine. His Science of ReTweets Report analyzes the when, why and how Twitter users retweet things, and explains how marketers can effectively get more retweets. In order to qualify this year, each #Nifty50 nominee had to work for a technology company such as software, hardware, IT services or telecom. Jeffrey L.

The Fifteen Classes of the Social Business Software Suite (Q4, 2010)

www.web-strategist.com

Although I started a list , my partner Marcia Conner specializes in this space, and has an upcoming research report on this topic, follow her on Twitter to learn more. Read the Social CRM report to learn more. looking forward to the upcoming report! The social software space has ballooned into a disparate set of technologies, data types, and over 1000 vendors confusing buyers.

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The 2011 #Nifty50 Top Twitter Men Reprise

Webbiquity SMM

reporter and anchor for CBS affiliate WCCO TV in Minneapolis (the top-rated newscast in the Twin Cities); Jason hosts the station’s popular “Good Question&# segment. Kent is the CMO at BearCom Wireless as well as the Founder and Co-Publisher of Social Media Marketing Magazine ( @SMMmagazine ) and a published author. But, by no means, is this list complete. Adam L.

How to Publish Your Blog on Amazon Kindle

ProBlogger

As per the International Data Corporation report, Worldwide and U.S. Its working is similar to RSS: your updates are auto-delivered wirelessly to the Kindle and updated throughout the day. This guest post is by Ali Abbas of thenextgenwriter.com. Have you published your blog on Kindle? If not, you should do it, pronto! It’s easy, it’s productive and it’s free. It does not. Feedback.

5 Proven Strategies for B2B Social Media Marketing

mashable.com

“In the past nine months alone we have seen huge successes through the combination of blogging , Twitter , Facebook , online press releases, downloadable reports/case studies and Linkedin ,&# he explained. Skype Group Video Calling Comes to Mac Jawbone Releases New Wireless Power S. Top Topics Twitter YouTube Facebook iPhone Google Video Google Buzz Social media Mobile 2.0 Contact Us Submit News Contact Us Write for Us Spark of Genius Series Mashable | The Social Media Guide Business Mashable on Facebook Join Us! Learn more. For a niche community, that’s a feat.

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What the Future Holds for B2B Social Media Marketing

mashable.com

BTW, our recent HRmarketing Trends Report Survey ( [link] ) showed that in 2009 82% of companies didn't measure ROI of social media but now, 69% intend to do so! View More » Tech Hands-on With Logitechs Wireless Sol. Contact Us Submit News Contact Us Write for Us Spark of Genius Series Mashable | The Social Media Guide Business Mashable on Facebook Join Us! The B2B Social Media Marketing Series is supported by IDG Enterprise. Understand how IT decision-makers are accessing information and how you can engage them with successful multi-channel programs. Learn more.

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2011 #Nifty50 Top Twitter Men

Blue Focus Marketing

reporter and anchor for CBS affiliate WCCO TV in Minneapolis (the top-rated newscast in the Twin Cities); Jason hosts the station’s popular “Good Question&# segment. Kent is the CMO at BearCom Wireless as well as the Founder and Co-Publisher of Social Media Marketing Magazine ( @SMMmagazine ) and a published author. But, by no means, is this list complete. Adam L.

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Techlearning > > 21st Century Skills: Will Our Students Be Prepared? > October 15, 2003

Buzz Marketing for Technology

Mobile & Wireless. Learning for the 21st Century , a report from a new public-private coalition known as the Partnership for 21st Century Skills ( www.21stcenturyskills.org ), articulates a vision of how schools can best prepare students to succeed in the first decades of the 21st century. Learning Skills: "To cope with the demands of the 21st century," the report states, "students need to know more than core subjects. The report states, "Literacy in the 21st century means more than basic reading, writing, and computing skills. Search TechLearning with. Articles.

What to Consider When Building an In-House Social Media Team

mashable.com

Common skills to look for would be customer advocacy, writing skills, editorial planning and reporting,&# says Bridge. Hands-on With Logitechs Wireless Sol. Top Topics Twitter YouTube Facebook iPhone Google Video Google Buzz Social media Small business Business Advertise Network Blippr iPhone App Mashable France MashDeck Twitter App Mobile Site Social Media Events Twitter Guide Book Facebook Guide Book Partners App Development WordPress Experts MaxCDN Content Delivery Dynect Managed DNS Rackspace Hosting Intridea About Us Submit a Tip! Should You Recruit Internally or Externally?

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