Sat.Jun 01, 2019 - Fri.Jun 07, 2019

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Why you need a social media customer service plan

Sprout Social

Being a customer these days means that you have a wide variety of service channels to choose from. No longer are you stuck with only an automated phone system. There are self-service knowledge bases, AI-powered chatbots and messaging services designed to cater to different customers. As a brand, you’ve likely already worked on customer service in some form.

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No More Likes on Instagram: What the Channel’s Experiment May Mean to Your Social Media Marketing

agora pulse

Instagram likes have always been a way to measure the success of your Instagram posts. Before business accounts were a thing, likes were the only way to know whether people were seeing your content at all. Soon, this metric may be a thing of the past. Instagram is experimenting with hiding the like count from everyone but the creator of the post. Instagram is testing this in Canada.

Instagram 118
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How to Use Instagram to Drive Traffic to Your B2B Website

Webbiquity SMM

Guest post by Natasha Ponomaroff. A lot of B2B marketers make the mistake of thinking their brand has no place on Instagram. They dismiss this photo-sharing platform as a tool to engage with their market simply because they believe their consumers, who all happen to be companies, corporations, and other businesses, aren’t on this particular social medium.

B2B 149
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Ecommerce Delivery: What Customers Really Want

The Realtime Report

Ecommerce Delivery: What Customers Really Want. When it comes to ecommerce, figuring out what customers really want is an imperative. Obviously, customers want quality products and cooperative customer service. But that’s what they’d expect from ecommerce sites as well as brick-and-mortar retailers. Ecommerce vendors have one other dimension to consider – shipping and delivery.

Loyalty 177
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21 Advanced ChatGPT Prompts To Take Your Social Media to the Next Level

Upgrade your social media game with our in-depth playbook: "21 advanced ChatGPT prompts for social media managers". These powerful prompts are tailored to supercharge your content creation, strategy development, and results analysis. Say goodbye to writer's block and hello to endless creativity as you effortlessly generate engaging posts, come up with original strategies, and optimize your social media performance - all in a fraction of the time.

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Firebelly Wins Gold In 2019 Muse Creative Awards Competition

Firebelly

Out of more than 2,000 submissions from 42 countries, Firebelly has won Gold recognition in the 2019 Muse Creative Awards competition in the Social Media Campaign category. What are the Muse Creative Awards? The Muse Creative Awards are an international competition for creative professionals from all disciplines, who “help push the evolution of their industry […].

Campaign 150
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How to Celebrate Social Media Day

agora pulse

Prosecco. That’s now the official Social Media Day adult beverage. You see, in the U.S. at least, we enjoy celebrating holidays and cultural events with the appropriate adult beverage. Margaritas for Cinco de Mayo. Guinness for St. Patrick’s Day. Budweiser for, well, many others. So Social Media Day needs a drink that we can all toast and imbibe together, across all of the celebrating venues.

More Trending

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Hotel Marketing Tips You Simply Can’t Ignore

The Realtime Report

Hotel Marketing Tips You Simply Can’t Ignore. As businesses across the globe start to recognize the importance of social media marketing in order to help their business find more success, the same must be said of hotel businesses looking to spread their brand and promote their business. Here are some crucial tips for making the best of your hotel marketing strategies and seeing some real difference in the number of bookings.

Hotels 161
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How the Instagram Algorithm Works

yMarketingMatters

I’ve been getting lots of questions on this lately: How does the Instagram algorithm work to maximize likes, comments and followers? My friends at Hootsuite complied this original post, a long version, and I’ve distilled it for you, so it’s easy to understand. Here’s the thing to remember: Instagram’s primary goal is to maximize the time users spend on the platform: the longer users linger, the more ads they see: accounts that help Instagram achieve this are rewarded.

Instagram 130
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New Facebook Video Publishing Options You Need to Know

agora pulse

Have you noticed that Facebook videos seem to be getting a lot of attention lately? That’s because Facebook video publishing is a great way to make visual content, get more engagement with your users, and have some fun, too. Once you have uploaded your video and created your subtitles , you will be faced with many publishing options. If engagement is your primary goal, then doing a live video can get you the best results.

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Facebook's Avatars - Are They Any Good?

Social Media Today

Facebook has released its new 'Facebook Avatars' Bitmoji-style option to users in Australia. Here's how it works, and how it looks in the app.

Avatar 167
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Social Media Automation 101

A beginner's guide to social media automation tools and getting automation right.

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The Importance of Targeting and the Role of Media Lists

Meltwater

Are you looking for ways to improve the effectiveness of your pitches to media in order to earn more impactful coverage? Thoughtful targeting is key to earning great media coverage.… Read More >>>.

List 149
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10 facts you should know about the state of social intelligence

Audiense

During the first quarter of 2019, our friends and colleagues from The Social Intelligence Lab developed a global survey among social intelligence professionals to establish what is The State of Social Intelligence in 2019. This study shows, for example, that 43% of organisations consider it a priority to invest in internal staff over the next 12 months to improve their social intelligence capabilities.

Survey 146
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3 Ways to Amp up Your Instagram Content Performance with Data

The Social Media Hat

Are you looking at the right metrics? Whether it's time of day or hashtags or something else, there is data to help you with Instagram.

Data 161
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LinkedIn Announces New Ad Research and Insights Series to Help Marketers

Social Media Today

LinkedIn has announced two new ad insights programs which will offer new information on how marketers can maximize LinkedIn's ad options and tools.

LinkedIn 168
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The Content Marketing Survival Guide: How to Navigate the Wilds of Social Media

Use this guide to inspire your creativity and ignite more successful and sustainable social media conversations.

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#MeasurePR Memory (August 2018): Travel and Tourism Edition

Waxing UnLyrical

Editor’s Note: While #measurePR is on hiatus as of this writing, we couldn’t forgo the opportunity to share a recap of a fabulous chat from last year for all who may benefit. Enjoy! Guest Post by Danielle Heiny. The sky’s the limit when it comes to creativity in the travel and tourism industry! Back in August 2018, we had three incredible industry guests, who shared how they uniquely measure PR and marketing.

Tourism 114
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5 Branding Tips for Your Online Business

The Realtime Report

5 Branding Tips for Your Online Business. According to Forbes , “brands outlive products.” Rightly so, in today’s digital age, it’s easy to recognize brands and see their pervasive nature and the need to get your own business branding spot-on. The question is, how is this accomplished? We’re making it simple for those starting their own online business.

Tips 119
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How to Build a Well-Rounded Marketing Strategy

Socialmedia.biz

Any business is only as successful as its marketing strategy. Without a sound marketing plan, a company is doomed to fail. Regardless of how terrific your product or service is, failing to market properly will end your dream before it even begins. You need to educate yourself about marketing trends before you devise a strategy. Small businesses can seldom afford the services of a marketing professional.

Strategy 122
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3 of the Most Common LinkedIn Marketing Mistakes - and How to Fix Them

Social Media Today

If you're making these common LinkedIn mistakes, you're holding yourself back. Here's an overview of the issues - and how to fix them.

LinkedIn 167
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Social Media Marketing GPS

SMGPS will tell you the why & how to use social media for marketing, 1 tweet at a time. You'll learn essentials in digestible little spoonfuls.

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Unmetric integrates competitive intelligence and benchmarking into Hootsuite

Unmetric

What would happen if the leaders in social media management and social media competitive intelligence were to team up? Answer : Hootsuite’s 18 million customers have the option to access Unmetric’s competitive intelligence and benchmarking data from directly within the Hootsuite platform. Starting from today, when Hootsuite’s Impact, Enterprise, and Business Plan customers click on Analytics, the option to add Unmetric’s competitive intelligence will be offered.

HootSuite 122
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How the Instagram Algorithm Works

yMarketingMatters

I’ve been getting lots of questions on this lately: How does the Instagram algorithm work to maximize likes, comments and followers? My friends at Hootsuite complied this original post, a long version, and I’ve distilled it for you, so it’s easy to understand. Here’s the thing to remember: Instagram’s primary goal is to maximize the time users spend on the platform: the longer users linger, the more ads they see: accounts that help Instagram achieve this are rewarded.

Instagram 100
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Social Media Case Study: Discover Boating

Ignite Social Media

As a social agency, we have the opportunity to work on some fun projects. One of those projects was a campaign called “Welcome to the Water” for Discover Boating. Discover Boating is a public awareness effort managed by the National Marine Manufacturers Association (NMMA). Discover Boating focuses on increasing participation in recreational boating by demonstrating the benefits, affordability and accessibility of the boating lifestyle while offering opportunities to experience the fun and togeth

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The Ultimate Guide to Facebook Messenger Chatbot Analytics in 2019

Social Media Today

Chatbots are becoming a much more significant consideration on Facebook Messenger, and these tips will help you maximize your chatbot efforts.

Analytics 168
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How to Be Social: A Social Media Manifesto

Learn the 10 worst social media marketing mistakes and how to avoid them.

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Is Building A Personal Brand Actually Worth It?

Forbes Social Media

If you are the face of your business, building your personal brand will give you the competitive edge you need to stand out. It's critical to gaining authority within your market and earning consumers’ trust.

Brands 104
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How the Instagram Algorithm Works in 2019

yMarketingMatters

I’ve been getting lots of questions on this lately: How does the Instagram algorithm work to maximize likes, comments and followers? My friends at Hootsuite complied this original post, a long version, and I’ve distilled it for you, so it’s easy to understand. Here’s the thing to remember: Instagram’s primary goal is to maximize the time users spend on the platform: the longer users linger, the more ads they see: accounts that help Instagram achieve this are rewarded.

Instagram 100
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Should You Switch to an Instagram Business Profile?

Later

If you’re serious about growing on Instagram, you need to start thinking about making the move to an Instagram business profile, or even the new Instagram creator profile. For businesses, a personal account often falls short when it comes to building your brand online. But if you make the switch to an Instagram business profile or creator profile, you’ll have access to tons of cool features, tools, and more detailed analytics that can help you grow your brand.

Instagram 103
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TikTok is Reportedly Testing New Ad Targeting Options to Lure Marketers

Social Media Today

Trending video app TikTok is moving fast with its ad offerings, pitching advertisers on interest-based targeting to reach the right segments.

Report 167
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8 Stupid Simple Social Media Tricks to Boost SEO

Discover just how easy it is to boost SEO with social media.

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#266: The Little Known (Easier Than You Think) Copywriting Method That Boosts Conversions

Amy Porterfield

Writing copy can be tough. So tough. I wrote ALL my own copy for years, and while it did slowly get easier, I wish I’d known then what I know now about how to make the words flow. My friend and copywriter, Ry Schwartz, taught me that effective copy isn’t about coercing people into buying […]. The post #266: The Little Known (Easier Than You Think) Copywriting Method That Boosts Conversions appeared first on Amy Porterfield | Online Marketing Expert.

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CCPA Quick Facts for Marketing

Oktopost

Coming off the heels of the GDPR (General Data Protection Regulation), the California Consumer Privacy Act of 2018 is going live January 2020 and 10 other state based online-privacy based legislation are on the way. The CCPA is the most recent piece of legislation in the US specific to companies with annual gross revenues over $25 million, who annually handle personal information.

Privacy 92
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Is The "Like" An Endangered Species On Social Media?

Forbes Social Media

Nearly from the beginning, social platforms were engineered so that users follow other users. In the quest to go viral and gain followers, antagonism and provocation became the order of the day. But what if the focus were shifted to following specific interests and communities, not specific people?

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Twitter Tests New Options to Simplify Common Engagement Actions

Social Media Today

Twitter's trying out a couple of new tweaks which are designed to make it easier for users to directly engage and share via prompts.

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Introducing a New Way to Partner with Our Clients

Meltwater

Meltwater is a global company with 55 offices around the world. We are interested in supporting and partnering with our clients on a local level. From sourcing hyper-local editorial and… Read More >>>.

Company 67