Hootsuite

SEPTEMBER 30, 2022

This includes data about customer queries, behavior, engagement, sentiment, and interactions. Groupe Dynamite: Customer service. Let’s look at Groupe Dynamite as an example. This bilingual chatbot interacts with customers in each of Groupe Dynamite’s ecommerce stores. Get a Free a Heyday Demo.

FAQ 121

FAQ Retail Overview Loyalty 121

Hootsuite

MAY 15, 2023

Book a Demo The unique challenges of franchise social media marketing Enforcing brand guidelines You want franchisees to make the most of social media marketing to grow their (and your) business, but how do you avoid a cringe-worthy faux paus, like using an outdated logo in marketing materials? Try Hootsuite’s Inbox today.

Social Media 92

Social Media HootSuite Guidelines Marketing 92

Sprout Social

FEBRUARY 13, 2019

Before the proliferation of social media, brands sought these insights through a variety of different tactics: surveys, focus-groups, shop-alongs. Data analysis has never been easier—track sentiment, identify emerging trends, calculate share of voice insights and benchmark content performance, campaign success and competitors.

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Authentication Analysis Sentiment Tumblr 100

Sprout Social

NOVEMBER 6, 2020

The former group gets the inside scoop through first-hand employee experiences. Then, use Sprout’s Tag Report to evaluate those review trends and gauge the overall sentiment around your offerings. Drive workplace transparency and equity for underrepresented groups. Get started with a Sprout demo today!

Review 93

Review FAQ Construction Metadata 93

Audiense

JUNE 7, 2018

Personality Insights reveal the psychological inclinations of a group of individuals, showing in-depth the personality characteristics of these people, their needs and their values. Personality insights are an example of the type of insights that can be obtained at scale. What are Personality Insights?

Content 90

Content Sample Samples Sentiment 90

Hootsuite

SEPTEMBER 16, 2022

Get a Free Heyday Demo. The Dufresne Group, a premier Canadian home furnishing retailer, didn’t want to miss out on the sales opportunity. Previously, Norman Alegria, Director of Guest Care at the Dufresne Group, shifted in-person repair assessments to a video chat model (called Acquire Video Chat) in order to save time and money.

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Examples FAQ Insurance Retail 97

Hootsuite

APRIL 12, 2021

Route and Prioritize: Organize your teams and queues based on who can best respond to each customer, with automatic identification of high priority tickets by assessing customer information, topic, and sentiment. Ask to see Hootsuite in action with a custom live demo. . Request a Demo. Boost customer connections with messaging.

HootSuite 97

HootSuite Insurance Hubspot Sharepoint 97

Hootsuite

JANUARY 13, 2022

However you label your most dedicated customers, they’re typically the group that’s most enthusiastic about your business. Audiences will quickly sniff out the false sentiment, which could seriously damage your brand reputation. Get a Free Demo. Brand loyalists. Loyalists, advocates, or fans.

UGC 145

UGC Content HootSuite Authentication 145

Audiense

MAY 17, 2018

The narrative for the “Marketing Trends” and “Business & Life Style inspiration” segments would be completely different as the former are open-minded and attracted to new ideas, adventurous, active and temperamental while the second group is formed by helpful, expressive, social and persistent individuals.

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Case Study Activities Study Campaign 79

Unmetric

SEPTEMBER 9, 2019

Sentiment analysis helps you identify how a certain brand or post is perceived by people. By applying sentiment analysis on your competitor’s profile you can, to a certain degree, get an idea of how people had reacted to a competitor’s campaign and in turn borrow ideas from them to tweak yours. Sign up for a demo.

Tools 85

Tools Hitwise Analysis Price 85

Webbiquity SMM

JANUARY 24, 2011

Create your own online newspaper from Twitter and Facebook updates based on any topic or group of contributors. A realtime social media monitoring tool featuring sentiment analysis, key influencer tracking, and the ability to sort/view results by geography and demographics. If you need more of an ego boost, try TwitterGrader.

Tools 206

Tools Social Media Lithium Sysomos 206

Sprout Social

JUNE 28, 2023

Define your customer segments Segmentation categorizes your target audience into groups and lists based on specific factors, like job title, industry, buying intent and past interactions. These segments group customers based on past actions they have, or haven’t, taken. And reach out to us about a personalized social listening demo.

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Team Hubspot Marketing SMS 106

Socialmedia.biz

JULY 23, 2017

This sentiment can help promote a sense of cohesive culture and increase performance. Items can be shared with all employees or certain combinations of employees, which are easy to manage via PostBeyond’s “Groups” admin panel. But to successfully execute employee advocacy, you don’t need to use LinkedIn Elevate. Image source: [link].

LinkedIn 60

LinkedIn Analytics Metrics Feed 60

Socialmedia.biz

JULY 23, 2017

This sentiment can help promote a sense of cohesive culture and increase performance. Items can be shared with all employees or certain combinations of employees, which are easy to manage via PostBeyond’s “Groups” admin panel. But to successfully execute employee advocacy, you don’t need to use LinkedIn Elevate. Image source: [link].

LinkedIn 76

LinkedIn Analytics Metrics Social Networking 76

Hootsuite

JUNE 29, 2023

You don’t necessarily have to sit back and accept public sentiment. Try creating a Facebook group for your fans. By keeping track of brand mentions, you can do better brand sentiment analysis, easily collect valuable feedback, and step in before conversations get heated. That’s where social sentiment tools come in.

Reputation 107

Reputation Strategy Brands HootSuite 107

Hootsuite

MAY 16, 2023

It continues with steps to mitigate negative sentiment. Monitor brand mentions and conversations Social media brand monitoring and sentiment analysis are at the heart of all online reputation management efforts. Sentiment analysis is the contextual review of brand mentions. Hootsuite has you covered.

Reputation 108

Reputation Social Media HootSuite Sentiment 108

Hootsuite

OCTOBER 28, 2019

one to 10) or sentimentally (e.g., Based on their response, each customer is grouped into one of three categories: Detractors: 0 – 6 score range. Request a Demo. Usually, the CSAT score is the product of one, straightforward question: How would you describe your overall satisfaction with this product?

Metrics 112

Metrics Social Media CPM CPC 112

Hootsuite

NOVEMBER 28, 2022

Hootsuite Insights (powered by Brandwatch) makes it easy to track brand sentiment with intuitive word clouds and meters that gauge your sentiment and brand awareness against the competition. Request a demo of Hootsuite Insights. Request a Heyday Demo. Request a demo of Hootsuite Insights. Request a Heyday Demo.

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Tips HootSuite Survey FAQ 123

Sprout Social

DECEMBER 21, 2023

With Sprout, you can also use sentiment analysis to compare how people feel about your brand and products vs. your competitors’. If you want to try social listening for product analysis, competitor analysis and deeper social media insights, reach out to us for a demo.

Analysis 102

Analysis Products How To Price 102

Hootsuite

FEBRUARY 18, 2022

The new features and changes are categorized into three key groups: customer connections, digital intelligence, and workforce activation. Use improved sentiment accuracy in your decision making. We’ve made improvements to sentiment accuracy in Brandwatch. Ask to see Hootsuite in action with a custom live demo.

HootSuite 112

HootSuite Advertising Analysis Campaign 112

Sprout Social

FEBRUARY 21, 2024

Sprout has plenty of built-in reporting tools and templates, like our Social Listening and Sentiment Analysis features, that will show you how your company stacks up to competitors and how your audience feels about your brand. The Sentiment in Listening feature also uses AI to classify messages as positive, negative or neutral.

Report 100

Report Data Hubspot Metrics 100

Hootsuite

APRIL 11, 2022

Since implementing an intelligent retail bot, fashion retailer Groupe Dynamite’s traffic increased by 200% , and chat now makes up 60% of all of their customer interactions. Monitor brand sentiment. Sentiment analysis consists of three categories: positive, negative, and neutral. Book a Free Heyday Demo. See it in action.

Retail 97

Retail FAQ How To Survey 97

Sprout Social

FEBRUARY 22, 2023

How social media grows brand awareness Index data reveals consumers prefer brand content that features products or services, or real customers demoing/reviewing products. For example, Stoneacre Motor Group used Sprout to gain essential audience insights to inform their sales strategy.

Social Media 128

Social Media Trends Loyalty Data 128

Convince & Convert

JULY 1, 2016

Watch the video for a guided demo, and learn how to sign up for your own free trial (and even some Zignal swag!). But the other thing I think is really extraordinary and we’ll see it in the demo, is that you can really customize how you look at your data. He’s going to walk us all through a little demo. Jay: Hey, everybody.

How To 113

How To Widget Trends Report 113

Keyhole.co

OCTOBER 31, 2022

Request A Demo. As well as the share of voice, sentiment and the top posts. TweetBinder groups similar conversations and allows you to filter the results to gain a better perspective of the current situation. Stop working nights & weekends on last-minute #hashtag report requests. Keyhole automates it for you. Hashtagify.

Hashtag 52

Hashtag Analytics Tools Price 52

Hootsuite

NOVEMBER 24, 2020

Believe me, if automated comments worked, I would be first in line for a bot to handle my family group chat.). Social listening is the most efficient way to: Track audience sentiment. Here’s a quick demo so you can see it in action. Gather and source user-generated content. Hootsuite Inbox.

Social Media 145

Social Media Tools HootSuite Template 145

Hootsuite

AUGUST 17, 2023

Sprinklr also helps you create personalized experiences by segmenting and targeting specific audience groups. A fairly robust content library helps with content planning and scheduling; social listening tools and sentiment analysis features lets brands track mentions and opinions from customers (and haters, too).

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Comparison HootSuite Hubspot Social Media Management 77

Hootsuite

SEPTEMBER 16, 2022

How to conduct a social media sentiment analysis. When you need to report performance across the organization, social media reporting tools help you create user-friendly documents or presentations customized to each stakeholder group. Request a free Heyday demo. How to do a competitive analysis on social media.

Social Media 134

Social Media Tools Marketing Analytics 134

Proactive Report

FEBRUARY 7, 2016

I asked Rebecca questions based on her recent research report for Altimeter Group about content, measurement and KPIs: Q1: Why are marketers finding measurement to be the single most formidable content marketing challenge? A2: Of course there are KPIs for PR, e.g. share of voice, brand sentiment, influencer relations.

Content 40

Content RFP Metrics Case Study 40

Convince & Convert

SEPTEMBER 21, 2010

Sentiment: How much are you willing to automate verse check by hand? per month) and the demo looks fantastic. We work exclusively with restaurants; chains, groups and independent operators nationwide. Demographics: Do you want to be able to filter by the demographics of the author? I have to say that I am impressed so far.

Social Media 157

Social Media Radian6 Strategy SM2 157

Sprout Social

APRIL 18, 2024

Create custom inbox views based on message sentiment Sprout’s AI-powered sentiment analysis tools help marketers and customer service agents monitor brand health in both messages and reviews, which improves efficiency and mitigates risk. However, you can still see it in action by scheduling a demo.

Features 121

Features Sentiment Social Media Management Report 121

Convince & Convert

APRIL 27, 2012

There are a lot, especially younger demos have lots and lots of Facebook friends. It is a symbiotic relationship, because the other group, celebrities, athletes, the other group that uses Twitter disproportionately are the media. If you’re 18 to 24 or 18 to 39 or so on, you’ve got 300 or 400 Facebook friends.

Insurance 115

Insurance Journal Research Hashtag 115

Sprout Social

MARCH 27, 2023

Share user-generated content (UGC) About 39% of consumers want brands to post real customer demos or testimonials, according to 2022 Index data. How to do this: Sprout’s listening tools enable you to track sentiment , so you always have a clear read on where your audience stands on a cultural topic.

Campaign 127

Campaign Social Media UGC Metrics 127

Sprout Social

APRIL 6, 2023

Machine learning-driven text analysis and sentiment analysis of chatbot data can be used to dig deeper to understand customer demographics, clickstreams on the web and previous purchase decisions to create highly personalized offerings. You can also give Drift access to your calendar to directly set up meetings or demos.

Marketing 80

Marketing Airlines Conversation Team 80

Convince & Convert

MARCH 16, 2010

Enterprise customers and agencies are using Infegy's Social Radar ( [link] ) to monitor, measure and analyze brand sentiment (over any date range back to 2007) across the entire social web – not just Twitter. How can I help you?

Social Media 125

Social Media Strategy Foursquare Social CRM 125

Visually SM

OCTOBER 20, 2014

In a single stream, this tool will give you the most recent relevant results, metrics on unique authors, reach, frequency of mentions, sentiment and top keywords. Pricing: Request a demo. One thing that places Oktopost above other tools is its ability to monitor LinkedIn Groups as well as company pages. Pricing: Free.

Social Media Management 100

Social Media Management Tools Social Media HootSuite 100

Sprout Social

MAY 10, 2023

For brands, the platform offers tons of opportunities to connect with audiences, build relationships and keep tabs on customer sentiment. Unlock valuable insights: Keep an eye on industry trends, brand sentiment, changing customer demands and more by monitoring and joining relevant conversations.

Twitter 104

Twitter Hashtag Sentiment Trends 104